At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
- Seeking a skilled and experienced DevOps Engineer with at least 9 years of hands-on experience to join our dynamic team. The ideal candidate will be critical in automating, managing, and enhancing our infrastructure and CI/CD processes. If you have expertise in AWS, Jenkins pipelines, shell scripting, and a programming language. Predominately, this is focused on the management of a complex cloud environment.
- Responsible for ensuring the AWS platform that runs our products are following cloud best practices, secure, and cost efficient.
How will you make an impact?
- Design, implement, and maintain CI/CD pipelines using Jenkins to support automated builds, testing, and deployments.
- Manage and optimize AWS infrastructure for scalability, reliability, and cost-effectiveness.
- To streamline operational workflows and develop automation scripts and tools using shell scripting and other programming languages.
- Collaborate with cross-functional teams (Development, QA, Operations) to ensure seamless software delivery and deployment.
- Monitor and troubleshoot infrastructure, build failures, and deployment issues to ensure high availability and performance.
- Implement and maintain robust configuration management practices and infrastructure-as-code principles.
- Document processes, systems, and configurations to ensure knowledge sharing and maintain operational consistency.
- Performing ongoing maintenance and upgrades (Production & non-production)
- Occasional weekend or after-hours work as needed
Have you got what it takes?
- Experience: Min 9 years in DevOps or a similar role.
- Cloud Expertise: Strong experience managing complex AWS Environments. Comfortable with ECS, EC2, VPCs, ALB, Lambda, CloudFront, CloudWatch, RDS at a minimum.
- IAC: Terraform must-have. CloudFormation or similar beneficial.
- CI/CD Tools: Hands-on experience with Jenkins pipelines (declarative and scripted).
- Scripting Skills: Proficiency in either shell scripting or powershell
- Programming Knowledge: Familiarity with at least one programming language (e.g., Python, Java, or Go).
- Version Control: Experience with Git and Git-based workflows.
- Monitoring Tools: Familiarity with tools like CloudWatch, Prometheus, or similar.
- Problem-solving: Strong analytical and troubleshooting skills in a fast-paced environment.
You will have an advantage if you also have:
- Development experience is a significant advantage.
- Observability: Prior experience with DataDog / Open Telemetry, or PagerDuty
- CI/CD: Prior experience with Buildkite
- Experience working directly with technology partners such as AWS to drive road maps
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at iis a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8773
Reporting into: Group Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
