At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
As a DevOps Engineer specializing in Database Reliability with 8-12 years of experience, you will be responsible for designing, developing, and maintaining robust automation and reliability solutions to support the stability and performance of our data platforms in our Azure SaaS environment. You will work closely with Platform Engineering, SRE, Cloud Operations, and R&D teams to build infrastructure-as-code, CI/CD pipelines, and self-healing automation that keep our data services scalable, observable, and resilient. Your mission is to bring DevOps engineering rigor — automation, infrastructure as code, and reliability engineering — to the way we operate and evolve our database platforms, ensuring our cloud-native offerings enable efficient development at scale.
How will you make an impact?
- Own availability, reliability, scalability, and performance of production and non-production database platforms through automation-first practices.
- Design and maintain Infrastructure as Code (Terraform/OpenTofu) for provisioning, configuring, and managing AWS RDS (PostgreSQL), Aurora, DynamoDB, and Amazon OpenSearch environments.
- Build and automate backup, restore, high-availability, and disaster-recovery pipelines as code.
- Lead investigation and resolution of infrastructure and database-related incidents, and drive post-incident reviews with a systems/automation lens.
- Partner with Platform Engineering and SRE to define standards, golden paths, and best practices for database lifecycle management.
- Build secure, scalable, self-service data platform workflows for application teams via CI/CD and GitOps pipelines.
- Build and maintain observability for data platforms using Prometheus, Grafana, and OpenTelemetry — metrics, logs, and alerting.
- Support performance tuning, capacity planning, and query optimization efforts in collaboration with engineering teams.
- Drive automation of provisioning and operations across the stack using Infrastructure as Code and GitOps practices.
- Ensure compliance with security, regulatory, and data governance requirements through automated policy and guardrails.
Must-have:
- AWS (RDS, Aurora, IAM, Networking, Monitoring)
- PostgreSQL
- Terraform / OpenTofu
Also required:
- Kubernetes (EKS)
- Prometheus, Grafana, OpenTelemetry
- CI/CD and GitOps pipelines
You will have an advantage if you also have:
- Knowledge of Amazon OpenSearch or similar search technologies.
- Background in time-series data platforms.
- Experience working in regulated or compliance-driven environments.
- Kubernetes-native database operation experience.
What’s in it for you?
At NiCE Actimize, you will work on mission‑critical platforms that protect the global financial system. You will be part of a strong Platform Engineering organization focused on automation, reliability, and developer experience, with opportunities to grow technically and professionally while making real‑world impact.
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11452
Reporting into: Senior Director of Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 8-12 years of experience in DevOps/Database Reliability Engineering
- AWS (RDS, Aurora, IAM, Networking, Monitoring)
- PostgreSQL
- Terraform or OpenTofu (Infrastructure as Code)
- Kubernetes (EKS)
- Prometheus
- Grafana
- OpenTelemetry
- CI/CD and GitOps pipelines
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
