Specialist, Default

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Job Overview

The Default Specialist plays a key role within Amherst’s Default department, serving as the primary point of contact between the company, law firms, sheriffs, and third-party vendors throughout the legal and default management process. This role is responsible for managing case communication and documentation, coordinating notice distribution, tracking case progress, and generating reports that support accurate, data-driven decisions for the legal team. Through proactive case follow-up, precise record-keeping, and responsive support to residents and law firms, the Default Specialist helps the department resolve legal and default cases efficiently, compliantly, and on time.

Key Responsibilities

• Communication with Law Firms: Serve as the primary point of contact for communication with law firms, maintaining professional and effective correspondence to ensure timely updates and information exchange regarding legal procedures such as filing cases in court, providing information for hearings (witnesses, work orders, maintenance issues, etc.), and creating court dockets.
• Communication with Sheriff/Third Parties: Coordinate with third-party vendors, Asset Managers, and sheriffs to schedule and execute lockouts.
• Report Generation and Data Analysis: Generate various reports and interpret data accurately to provide insights and support decision-making for the legal team.
• Chat/Phone Support: Address inquiries and provide support through chat and phone calls, ensuring prompt and helpful responses to stakeholders.
• Notice Distribution: Prepare and distribute notices as required, ensuring compliance with legal procedures and timely delivery to relevant parties, including notices for adverse possession, violation, non-payment, and notices to vacate.
• Case Follow-Up: Proactively follow up on cases, tracking progress and ensuring all necessary actions are taken in a timely manner to meet deadlines and resolve issues efficiently, including emailing/calling attorneys and court clerks and checking court websites.
• Property Status Management: Monitor and adjust property status as needed, maintaining accurate records and ensuring alignment with legal requirements and departmental guidelines.
• Research and First-Contact Resolution: Conduct research as required, collaborating with different departments to gather information and provide first-contact resolution to inquiries, aiming for swift and satisfactory outcomes.
• Daily Interaction Management: Take accountability for day-to-day interactions with law firms and residents, addressing questions, concerns, and requests promptly and professionally to maintain positive relationships and uphold organizational standards.

Job Requirements

Minimum Requirements:

• English proficiency, written and conversational
• Intermediate-level Microsoft Excel skills
• Strong general PC/computer skills

Preferred Qualifications:

• Prior backoffice or administrative support experience
• Background or experience in real estate or property management

Functional and Behavioral Skills

Functional Skills:

• Microsoft Excel (Intermediate) — formulas, data organization, and reporting
• Strong general PC and software proficiency
• Report generation and data interpretation
• Familiarity with backoffice or property management systems (preferred)

Behavioral Skills:

• Highly organized with strong attention to detail
• Adaptable to changing priorities and procedures
• Effective multitasker with a sense of urgency when needed
• Fast learner, open to feedback and coaching
• Strong team player with a positive attitude and clear communication
• Critical thinking and problem-solving skills

How to apply

To apply, please visit the official Amherst website, click on the "Careers" section to review the available positions in Costa Rica, or visit the following link: https://www.amherst.com/careers/