Specialist - Deal Desk

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
We are looking to add a key member to our Deal Desk operations team within the finance dept. We're looking for a hard-working, detail-oriented, problem solver and individual contributor who will own the "Ready Closed Won" process and work cross-functionally with sales to review and book purchase orders in order to close sales.
What You'll Do:

• Own the "Ready Closed Won" process, which includes reviewing orders for products and services as against quotes, information in SFDC and against terms and conditions in customer and/or reseller agreements in order to book orders accurately, quickly and in accordance with CrowdStrike revenue policies.
• Work directly with sales and other departments as necessary in order to correct and book orders in "ready closed won" process.
• Effectively resolve booking related issues by collaborating with sales, billing, revenue recognition and other relevant teams.
• Provide comprehensive guidance/help to sales to educate them and to resolve issues with 'Customer First' mentality.
• Work on different DealDesk requests raised by sales.
• Work extended hours in the end of each month in order to help close important deals.
• Proactively find out solutions for non-standard questions by sales
• Closely partner with key cross-functional teams (sales, legal, product mgt, ops, and finance) to drive deal closure.
• Gain a comprehensive understanding of CrowdStrike products and services.
• Provide corrective guidance and direction to sales on all opportunities issues identified.
• Leverage and share with others on the team best practices associated with the activities of everyday work.
• Provide regular process improvement/best practice (what has worked well on an opportunity/ies) to deal desk leadership.
• Actively join, engage and participate on key business projects.
• Assist Invoicing and Collection team on how to remedy issues.
• Investigate deals and troubleshoot solutions.
• Maintain a strong understanding of current CS offerings (product, services) to enable critical quote/opp review.
• Find, articulate, and drive implementation of innovative opportunities to scale the business and reduce 'friction' where we can.
• Align to CrowdStrike core values as part of everyday performance of these responsibilities.

What You'll Need:
Any bachelors degree and relevant work experience of 5-7 years. Attention to detail is mandatory - this requires a high level of accuracy and detail focus. Excellent written and oral communication skills Enthusiasm and willingness to work hard. Prior working experience in any/all of the following is not mandatory, but is a plus:

• Prior knowledge and accounting operations experience in a high tech, fast growth environment.
• Experience working with sales organisations in a fast-paced environment.
• Experience working on Salesforce.com and Tableau reporting
• Working knowledge how the order process impacts revenue recognition.

Shift Time: 7AM IST to 4PM IST
Work Location: Kharadi, Pune
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Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.