We’re looking for a motivated and service-minded Customer Operations Specialist to support our Wholesale, Travel Retail and Distributor partners. You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.
About Movado B.V.
One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewellery segments worldwide.
About the role
We’re looking for a motivated and service-minded Customer Operations Specialist to support our Wholesale, Travel Retail and Distributor partners. You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.
What you’ll do
Manage a portfolio of wholesale accounts, ensuring smooth order-to-cash operations.
Collaborate with Sales, Finance, Marketing, Master Data and Warehouse teams for on-boarding customers, processing orders, returns and invoices.
Monitor order flow, backlog and deliveries for our customers — coordinating with warehouse to make sure orders ship on time.
Oversee our B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain accurate records.
Help generate regular order reports and contribute to continuous improvement projects as needed.
About you
Strong written and verbal communication skills in Spanish, French, German and English; another European language is a plus.
3–4 years’ experience in a similar customer operations or order-to-cash role, ideally in a B2B environment.
Detail-oriented, organised, and driven to deliver excellent service.
Skilled in building relationships across teams and regions.
Experience managing orders and backlogs in an ERP system (SAP preferred).
Confident with Excel and comfortable working in a fast-paced, collaborative environment.
What we offer
8% holiday allowance and 5% pension contribution (shared employer/employee).
Hybrid working (3 days in office).
25 vacation days plus public holidays.
Career opportunities within our growing global organisation.
Attractive employee discount and Long Service Awards.
Experience we're looking for
- Minimum of 2-3 years’ experience working across EU countries within a fast moving and dynamic organisation (FMG or retail desirable)
- High standard of education, Experience of working across international cultures
- Strong customer focus and ability to deliver results.
- Order Management
- SAP or other ERP system
- Excel
- Ability to build strong relationships with key stakeholders within the business.
- Great a prioritising and planning, with a positive attitude towards challenges and joy in working and communication with different people globally.
- Collaborative attitude who can quickly adjust to changes in priorities/tasks.
- Excellent English, written and spoken.
- Excellent French, Spanish or German, written and spoken.
- Spanish and/or any other European language considered an advantage.
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
Skills Required
- 3-4 years' experience in customer operations or order-to-cash role
- Strong communication skills in Spanish, French, German, and English
- Experience with ERP systems (SAP preferred)
- Strong relationship-building skills
- Detail-oriented and organized
Movado Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Movado Group and has not been reviewed or approved by Movado Group.
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Healthcare Strength — Core health coverage includes medical, dental, vision, life/AD&D, and short- and long‑term disability. Feedback suggests healthcare is considered decent, with premiums scaled by compensation bands.
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Leave & Time Off Breadth — Paid time off and company‑paid holidays are included, alongside paid parental leave in multiple postings. This creates a conventional time‑off foundation for benefit‑eligible roles.
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Wellbeing & Lifestyle Benefits — The package includes an employee assistance program, tuition reimbursement, legal plan, pet and critical‑illness insurance, and notable brand discounts/perks. Employee discounts are consistently praised and stand out as a distinctive perk.
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What We Do
Movado Group, a global leader in the watch industry, champions precision, innovation, and artistry. With a celebrated portfolio including Movado, EBEL, Concord, Olivia Burton, MVMT, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches, and Calvin Klein Watches, we craft not only timepieces but also a variety of jewelry and fashion accessories. Our vibrant culture offers expansive career opportunities within an environment where sustainable growth is intertwined with a passion for the arts. Employees across the globe contribute to and grow with a company that values hands-on experience and professional development. Strategically positioned with offices and manufacturing facilities worldwide, and over 70 retail locations, Movado Group embraces the future with a commitment to excellence. We believe every second is an opportunity to advance, innovate, and weave creativity into the fabric of our already rich legacy.
