Specialist, Customer Logistics Analytics

Posted 3 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Mid level
Information Technology
The Role
The Geomatics Specialist will optimize delivery zones, analyze large datasets, improve logistics performance, and lead implementation of innovative solutions across markets.
Summary Generated by Built In
Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

 

Key Responsibilities:

  • Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

  • Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

  • Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

  • Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

  • Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

  • Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

Qualifications

  • Ideally 3-5 years of proven experience in logistics, product operations, or similar roles within tech, mobility, or delivery industries.

  • Must have: Proficiency in SQL, Excel and data visualization platforms (Tableau, Power BI, or similar)

  • Strong understanding of experimentation methodologies, including A/B testing and performance optimization strategies.

  • Proven working experience with interpreting and translating data into actionable strategies that drive measurable results.

  • Effective capabilities in driving projects including cross-functional collaboration skills, with experience working across diverse markets and teams; and strong problem-solving capabilities, adaptability, and a proactive approach to challenges.

  • Excellent communication skills, both verbal and written, with the ability to influence stakeholders.

  • Familiarity with dispatching systems, logistics workflows, or Delivery Areas mechanisms is a plus.

  • Prior experience working across multiple regions is highly desirable.

  • Must be local/PR in Malaysia

Additional Information

Company Description

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions

Skills Required

  • Proficiency in SQL, Excel and data visualization platforms
  • 3-5 years of experience in logistics, product operations, or similar roles
  • Strong understanding of experimentation methodologies
  • Proven experience with interpreting and translating data
  • Effective communication skills, both verbal and written
  • Familiarity with dispatching systems, logistics workflows
  • Prior experience working across multiple regions
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The Company
Berlin
32,902 Employees

What We Do

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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