Currently, we have a great opportunity available for a Customer Account Specialist to join our Customer Service team at our Cincinnati, OH headquarters. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Customer Service Manager.
Primary Responsibilities
- Collaborate effectively within a highly matrixed, global environment.
- Manage customer orders through the entire order cycle, from order entry to shipment, including generating shipping packets, scheduling transportation, and confirming shipment details for both domestic and international orders.
- Work collaboratively with Planning, Production, and Shipping departments, as well as freight forwarders and customs brokers, to ensure accuracy and on-time delivery of customer orders.
- Coordinate with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documentation comply with relevant safety, transportation, customs, and trade regulations.
- Serve as a customer advocate by managing communication with Sales and other departments to proactively address customer needs and maintain high levels of customer satisfaction.
- Answer customer inquiries regarding products, services, and other business functions.
- Proactively identify and resolve customer order issues, track shipments, and expedite orders as needed, both domestically and internationally.
Critical Competencies, Knowledge, Skills, and Abilities
- Positive attitude with a strong customer service orientation
- Exceptional prioritization, organizational skills, and attention to detail
- Excellent oral and written communication skills
- Strong problem-solving and critical thinking abilities
- Team-oriented with a willingness to collaborate in a fast-paced environment
- Ability to build effective working relationships across functional teams and within a global organization
- Knowledge of Incoterms® and hazardous materials (HazMat) requirements
- Understanding of import/export regulations, shipping, and logistics best practices
- Strong working knowledge of Microsoft Office, including Word and Excel
- Flexibility to occasionally work beyond established hours
Education and Experience
- High school diploma required; college degree preferred
- Two (2) or more years of experience in customer service, account management, or order processing required.
- Sales experience is not required, as this role does not involve sales or business development.
- Two (2) or more years’ experience in international/domestic shipping and logistics – strongly preferred
- Experience with ERP systems, Oracle / JDE preferred
- SalesForce (SFDC) Experience preferred
- Bi-lingual (English/Spanish) preferred
Other
- This is a hybrid role with the majority of time expected to be spent onsite at our Cincinnati, OH HQ. Relocation services will not be offered for this role.
- Work hours: Monday through Friday 8AM-5PM.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
About Michelman
Motivated by unwavering values, and ingrained with a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. From helping grow food and keep it fresh, to making vehicles lighter and more fuel efficient, to shielding our homes from the elements, Michelman‘s environmentally conscious solutions protect and enhance the materials that shape our world.
Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves on our values of integrity, respect, and success. With our dedication to your technical and professional growth, in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways.
No phone calls, please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products.
For more information about Michelman, please visit https://www.michelman.com/.
It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma
- Two or more years of experience in customer service, account management, or order processing
- Two or more years of experience in international or domestic shipping and logistics
- Knowledge of Incoterms and hazardous materials requirements
- Understanding of import/export regulations, shipping, and logistics best practices
- Strong working knowledge of Microsoft Office, including Word and Excel
- Experience with ERP systems, Oracle, or JDE
- Salesforce experience
- Bilingual English and Spanish
- Excellent oral and written communication skills
- Strong prioritization, organizational, attention-to-detail, problem-solving, and critical-thinking skills
- Ability to collaborate across functional teams in a fast-paced global environment
- Flexibility to occasionally work beyond established hours
What We Do
Michelman is a global developer and manufacturer of environmentally friendly advanced materials for industry, offering solutions for the coatings, printing & packaging and industrial manufacturing markets. The company’s surface additives and polymeric binders are used by leading manufacturers around the world to enhance performance attributes and add value in applications including wood and floor care products, metal and industrial coatings, paints, varnishes, inks, fibers and composites. Michelman is also well-known as an innovator in the development of barrier and functional coatings, as well as digital printing-press primers that are used in the production of consumer and industrial packaging, paper products, labels, and commercially printed materials. Michelman serves its customers with production facilities in North America, Europe and Asia, product development and technical service centers in several major global markets, and a worldwide team of highly trained business development personnel.
