Specialist, Content & Onboarding

Company Description

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda.

foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Job Description

The Vendor Performance team continuously monitors vendor data and performance on a daily, weekly, and monthly basis to identify trends and growth opportunities. The department is responsible for overseeing vendor program strategy, project execution, and implementation. By delivering strategic solutions to the commercial team, foodpanda enhances support, visibility, and growth for our vendors, ensuring they consistently generate revenue for their businesses.
About the Role
We are looking for a Specialist, Content & Onboarding to be based in Bangsar South, Kuala Lumpur. This role will be reporting to the Lead, Content & Onboarding.
Responsibilities include, but are not limited to:

• Grow performance metrics of long tail accounts including operations, commercial performance, internal tools, systems, and any other special projects.
• Improve vendor performance by preparing and leading strategic projects.
• Launch moonshots with insights and recommendations into vendor behavior to ensure higher efficacy of initiatives and future roadmap development.
• Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform.
• Accurate and timely reporting and resolution of issue resolution and key operational results.
• Give detailed attention, oversee and drive program strategy, project delegation, and program implementation..

Requirements:

• Quantitative mindset & proven analytic capabilities. Should be able to collect, organize, analyze a significant amount of information accurately.
• Intermediate Excel and Google Sheets knowledge, with the ability to create and manage basic formulas, charts, etc. (SQL is a plus).
• Knowledge in Google Workspace and MS Office is preferred. 
• Excellent problem-solving skills and capable of executing and following through on projects.
• Highly motivated and excellent team player.
• Self-Leadership through being proactive and independent.
• A fast learner who is adaptable to various project initiatives, preferably with a demonstrated background in fast-paced, entrepreneurial, startup/tech environments.
• Fluency in English (our corporate language) and great communication skills.

Qualifications

• Minimum of 2 years’ experience in the workforce (E-commerce is a plus).
• Proven track record of personal, academic and professional achievements.
• Willingness to learn and curious to explore ways to improve the operational performance of vendors.
• Demonstrated project management experience and the ability to work cross-functionally.
• Ability to articulate ideas and concepts to stakeholders and the management team through clear and effective communication.

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.