Specialist Technical Account Manager

So, what’s the role all about?
NiCE is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NiCE, we recognize that employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.
NiCE is currently seeking an experienced, action-oriented, high energy Technical Account Manager to manage the post-sales relationship for assigned accounts, for the purpose of building client loyalty and satisfaction, unlocking the full value of the solution, consistent with revenue retention and growth objectives.
How will you make an impact?

• Serves as the primary client technical liaison and advocate for the post-sales client journey – from Implementation to Renewal.
• Accountable for timely renewals, orchestrating client engagement, service continuity and associated reporting for our clients.
• Drives client satisfaction across accounts through proactive client communications, issue remediation and containment, and performance measurement.
• Help clients optimize their investment, capture client feedback and promote new feature enhancements based upon regulatory trends and client needs.
• Identifies blockers for success and act as the point of escalation to find solutions by collaborating with clients and cross-functional support and services teams.
• Provides valuable account information and insight to fuel the sales engine.
• Serve as the primary technical liaison supporting clients during security audits by providing essential documentation and coordination across internal teams to ensure compliance, transparency, and timely delivery of required evidence.

Have you got what it takes?

• 8+ years’ experience in account/client relationship management, ideally in compliance tech or enterprise SaaS
• Bachelor’s degree in computer science, Information Systems, or related field.
• Experience with APIs, cloud platforms (AWS, Azure), and enterprise IT environments.
• Exceptional interpersonal, listening, written and verbal communication skills are a must.
• Ability to lead and motivate, develop clear and creative solutions to complex problems.
• Comfortable dealing with complex client relationships, decision processes and competing agendas.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Experience in IT Security and operational processes. Working knowledge of security frameworks such as ISO27001 or SOC2 and regulatory standards such as GDPR.
• Superior critical thinking, decision making and problem-solving skills.
• Strong working knowledge of brokerage, banking and financial services industry.
• Familiarity with Financial Crime (fraud, anti-money laundering, etc.) and Compliance/Risk Management.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8460
Reporting into: Manager
Role Type: Individual contributor