We’re seeking a future team member for the role of Associate, Client Processing to join Transfer Agency team. This role is located in Dublin, Ireland.
BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process.
In this role, you’ll make an impact in the following ways:
Identify and manage risks as identified in the reconciliation process on behalf of our clients
Respond to all client queries within the required client SLA.
Respond to and assist on all queries and escalations from processing teams (Dealing, Cash Settlements, Distributions, etc.).
Manage risks through engagement with internal teams within Transfer Agency to resolve queries
Engagement with the Fund Accountant, Custodian and other service providers to the fund
Take the lead in your team on client/internal escalations and projects
Take a lead role in fund launches and the on-boarding of new Clients
Organise and manage a rota within your team of daily / weekly tasks
Supervise the day-to-day activities and staff within the team
Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client
To be successful in this role, we’re seeking the following:
- Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations or client service is required.
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- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations or client service
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
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What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
