At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Specialist 2, Client Operations to join our Loans Enablement Platform (LEP) team in Wroclaw, Poland. In this role, you will support a wide range of LEP activities, taking ownership of operational processes, managing exceptions, and working closely with stakeholders to deliver high-quality service. You will handle complex cases, contribute to process improvements, and help maintain a strong risk and control environment.
In this role, you’ll make an impact in the following ways:
- Manage day-to-day operational activities across the LEP, including complex transactions and exceptions.
- Review and process transactions accurately and in line with procedures and controls.
- Investigate and resolve issues, breaks, and client inquiries.
- Partner with internal teams to resolve issues and support service delivery.
- Help ensure compliance with service levels, controls, and regulatory requirements.
- Identify opportunities to improve processes and increase efficiency.
- Support incident management, escalations, and root cause analysis.
- Perform controls, reconciliations, and quality checks, escalating risks when needed.
- Provide guidance and support to less experienced team members.
- Assist with operational change initiatives, testing, and new client or process onboarding.
To be successful in this role, we’re seeking the following:
- 2-4 years of experience in operations, financial services, loan servicing, lending operations, or a similar environment.
- Prior experience within the Loans business, including loan servicing, lending operations, or syndicated loan administration, is highly desirable and will be considered a significant advantage.
- Ability to work independently and manage complex tasks effectively.
- Understanding of operational controls, risk management, and escalation procedures.
- Strong problem-solving and analytical skills.
- Ability to build effective relationships and collaborate across teams.
- Strong verbal and written communication skills.
- Ability to work under pressure, manage priorities, and meet deadlines.
- A continuous improvement mindset with a focus on efficiency and quality.
- Strong attention to detail, ownership, and accountability
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About UsAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- 2-4 years of experience in operations, financial services, loan servicing, lending operations, or similar environment.
- Prior experience within the Loans business, including loan servicing, lending operations, or syndicated loan administration.
- Ability to work independently and manage complex tasks effectively.
- Understanding of operational controls, risk management, and escalation procedures.
- Strong problem-solving and analytical skills.
- Ability to build effective relationships and collaborate across teams.
- Strong verbal and written communication skills.
- Ability to work under pressure, manage priorities, and meet deadlines.
- Continuous improvement mindset with focus on efficiency and quality.
- Strong attention to detail, ownership, and accountability.
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
