With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.
We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.
Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.
If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.
The Onboarding and Support Specialist, based in Malaysia, supports KYC operations and merchant support within the wider B2B Operations organization.
This role will focus on ensuring merchant-onboarding and maintenance related operational activities are completed accurately, efficiently, and in line with applicable standards. The specialist will work closely with internal teams including Commercial, Compliance, and external stakeholders such as merchants and distributors to drive KYC onboarding, remediation, account reviews, and support-related operational activities.
This is a 6-month contractor role, with the possibility of conversion to a full-time position within the wider B2B Operations organization, depending on business needs and the individual's performance.
What you'll do
Drive day-to-day KYC onboarding and periodic KYC reviews/remediation activities for partners in accordance with established processes and controls
Review submitted KYC information and documentation for completeness and accuracy
Coordinate among stakeholders to obtain missing or additional documentation
Manage follow-ups to ensure KYC cases progress within agreed timelines
Respond and resolve publishers’ queries on onboarding, compliance, and finance processes through internal collaboration with subject matter experts, in a timely manner and with a high degree of customer satisfaction
Work closely with internal teams (such as commercial and compliance) to support onboarding and support deliverables
Create and maintain relevant reports, documentation, trackers, and records to support deliverables
Ensure appropriate handoff and follow-through for issues requiring action from other teams
Provide clear and timely updates to stakeholders on the status of requests, queries, and issues
Identify recurring issues and opportunities to improve reporting accuracy, process efficiency, and turnaround time, and support the implementation of process improvements
Support the implementation and maintenance of new onboarding and support processes and controls
KYC Operations
Publisher Support
General and Cross-Functional Collaboration
What you'll bring
Based in Malaysia and able to work effectively with regional and global stakeholders.
Strong written and verbal English communication skills. Mandarin is preferred but not required.
Highly organized with the ability to manage multiple queries and follow-ups simultaneously.
Strong attention to detail and ability to work accurately with sensitive business and customer information.
Strong sense of ownership and ability to follow cases through to completion.
Strong communication and stakeholder management skills.
Ability to work with structured processes and compliance/finance requirements.
Strong analytical and problem-solving skills.
Ability to work independently while knowing when to escalate cases or seek guidance.
Bonus if you have
Experience in KYC, customer onboarding, compliance operations, account servicing, or partner operations is preferred.
Familiarity with KYC processes, customer due diligence, and regulatory compliance requirements.
Experience handling documentation review and customer information validation.
Experience in fintech, payments, e-commerce, digital services, or related industries is an advantage.
Experience working with CRM, ticketing, case management, or workflow tools is beneficial.
Strong spreadsheet and data management skills are an advantage.
Skills Required
- Based in Malaysia and able to work effectively with regional and global stakeholders
- Strong written and verbal English communication skills
- Ability to manage multiple queries and follow-ups simultaneously
- Strong attention to detail and ability to accurately handle sensitive business and customer information
- Strong ownership and ability to follow cases through to completion
- Strong communication and stakeholder management skills
- Ability to work with structured processes and compliance or finance requirements
- Strong analytical and problem-solving skills
- Ability to work independently and escalate cases or seek guidance when appropriate
- Experience in KYC, customer onboarding, compliance operations, account servicing, or partner operations
- Familiarity with KYC processes, customer due diligence, and regulatory compliance requirements
- Experience handling documentation review and customer information validation
- Experience in fintech, payments, e-commerce, digital services, or related industries
- Experience with CRM, ticketing, case management, or workflow tools
- Strong spreadsheet and data management skills
- Mandarin language skills
Coda (coda.co) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coda (coda.co) and has not been reviewed or approved by Coda (coda.co).
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Fair & Transparent Compensation — Pay philosophy is publicly articulated and includes a flexible structure that lets candidates choose among three salary/equity mixes, which feedback suggests increases perceived transparency and control. Sentiment indicators tied to the docs company point to strong satisfaction with compensation and total rewards.
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Equity Value & Accessibility — Offer design provides accessible equity through multiple salary/equity mix options, enabling people to align compensation with cash versus upside preferences. Higher-end total compensation reports for certain roles reinforce the perceived value of equity in the package.
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Healthcare Strength — Health coverage is described as strong, with employer‑verified medical benefits and at least one report of a $0 employee premium. Core categories such as parental leave, sick leave, and vacation/PTO are also highlighted.
Coda (coda.co) Insights
What We Do
Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia. We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.
