About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role Overview
The Specialist, Business Management role sits within the Investment Operations / COO organization and operates at the crossroads of Fee Billing execution, revenue oversight platform development, and business analysis. This role is critical to ensuring the accuracy, transparency, scalability, and future-state evolution of the firm’s fee billing and revenue oversight capabilities.
The Specialist will partner closely with the Fee Billing Team, OCIO and Investment Operations stakeholders, Technology, and Data teams to support the end-to-end invoicing lifecycle while also leading business analysis and requirements definition for enhancements to the Revenue Oversight Platform. The role blends hands-on operational support with analytical rigor, project governance, and strong technical fluency in SQL and Snowflake.
Key Responsibilities
Fee Billing & Revenue Operations Support
Support the end-to-end invoicing lifecycle, including development, compilation, review, validation, and distribution of client invoices across multiple asset classes and product structures.
Act as a subject matter expert on fee billing processes, fee schedules, and underlying data flows, proactively identifying risks, breaks, and opportunities for improvement.
Partner with the Fee Billing Team to investigate and resolve complex billing exceptions, discrepancies, and client inquiries.
Embed strong risk mitigation, controls, and documentation into all billing and revenue-related processes.
Revenue Oversight Platform Development
Support the design, build, and ongoing enhancement of the Revenue Oversight Platform, serving as a key liaison between business users and technology teams.
Perform gap analysis on existing tools, processes, and data to identify functional and technical enhancements.
Translate business needs into clear, actionable artifacts (business requirements, functional specifications, user stories, acceptance criteria).
Participate in testing, UAT, release validation, and post-implementation reviews to ensure platform changes meet business and control expectations.
Contribute to quarterly product and enhancement roadmaps in partnership with Technology, Data, and Business stakeholders.
Business Analysis & Process Improvement
Conduct current-state and future-state process mapping across fee billing, revenue calculation, reconciliation, and reporting workflows.
Lead root-cause analysis on operational issues, data inconsistencies, and process inefficiencies.
Identify automation and scalability opportunities aligned with digital transformation initiatives.
Partner with Global Investment Operations, Client Service, Institutional, and Wealth stakeholders to ensure solutions optimize the client and partner experience.
Project Management & Stakeholder Engagement
Support project governance activities, including documentation of decisions, risks, issues, dependencies, and status reporting.
Manage and prioritize work intake through backlog management tools (e.g., Azure DevOps, Jira, or equivalent).
Facilitate working sessions and cross-functional forums to gather requirements, align on priorities, and drive consensus.
Communicate effectively with operational leaders and senior stakeholders, tailoring messaging to technical and non-technical audiences.
Technical & Analytical Skills
Strong proficiency in SQL, including writing complex queries to analyze large, structured datasets.
Hands-on experience with Snowflake or similar cloud data platforms, including querying, validating, and understanding data models.
Ability to work comfortably within structured data models and partner with data engineering teams on data sourcing and transformation.
Advanced analytical and problem-solving skills with strong attention to detail.
Necessary Experience and Education
3–5+ years of experience in investment operations, fee billing, business analysis, or related financial services roles.
Asset Management experience strongly preferred.
Demonstrated experience supporting operational teams while also leading business analysis and project-based work.
Proven ability to work independently on complex, high-impact initiatives while collaborating effectively across functions.
Bachelor’s degree or equivalent experience required; advanced degree or relevant certifications (e.g., Business Analysis, Project Management, Lean/Six Sigma) a plus.
Necessary Skills and Competencies
Business and gap analysis
Process improvement and automation mindset
Strong communication (written and verbal)
Stakeholder management and influence without authority
Adaptability in a fast-paced, deadline-driven environment
High degree of ownership, accountability, and situational awareness
Salary Range:
$114,700 - 194,900 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Skills Required
- 3-5+ years of experience in investment operations, fee billing, business analysis, or related financial services roles
- Bachelor's degree or equivalent experience
- Strong proficiency in SQL, including writing complex queries against large datasets
- Hands-on experience with Snowflake or similar cloud data platforms
- Demonstrated experience supporting operational teams and leading business analysis and project-based work
- Experience with backlog/work intake management tools (e.g., Azure DevOps, Jira, or equivalent)
- Asset Management experience
- Advanced degree or relevant certifications (Business Analysis, Project Management, Lean/Six Sigma)
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — Retirement offerings are positioned as a standout, with a 401(k) plus an additional employer-funded pension described as a differentiator. This combination is repeatedly framed as a meaningful offset within total rewards, especially for long-term financial security.
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Leave & Time Off Breadth — Time-off benefits are depicted as generous, spanning paid time off, holidays, and dedicated paid volunteer time. The breadth of leave options is highlighted as a consistent strength that supports work-life balance.
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Healthcare Strength — Health coverage is characterized as comprehensive, typically including medical, dental, vision, and mental-health support through an assistance program. The offering is portrayed as robust and family-supportive, with multiple plan options in some descriptions.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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