Role Responsibilities
As a Specialist, Business Analysis, you will be responsible for conducting investigations related to fraud impacting Western Union agents, handling escalated inquiries, and supporting fraud prevention initiatives. You will work directly with agents, gather and analyze information, document fraud events, and make informed decisions to help mitigate losses and protect the business.
- Conduct investigations into fraud events affecting Western Union agents.
- Handle escalated inquiries received through offline channels and determine appropriate courses of action.
- Interview agents and gather relevant information to assess potential fraud activity.
- Document investigations accurately and prepare detailed reports for internal stakeholders.
- Review transaction activity and identify patterns, trends, and indicators of fraudulent behavior.
- Utilize internal systems and investigative tools to support case reviews and decision-making.
Role Requirements
- Fluent in the English language both written and spoken.
- Being a self-motivated team player who will have a natural curiosity for learning and understanding new products.
- Strong ability to multitask using internal database systems.
- Analytical mindset, strong decision-making skills and attentive to details.
- Flexibility to work 8-hour shifts between 11:00 AM and 9 PM, according to business needs, with assigned schedules varying within this range.
- Prior experience working in customer and/or business partner facing positions.
- Prior experience with Compliance, Risk or Fraud is considered an advantage.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
- Private Health Insurance (3 options)
- Life & Accident Insurance
- Additional days off
- Wide variety of discounts and special offers
- Free Fitness facilities
- Volunteering activities
- Referral program
Salary
The monthly gross base salary range is 1,531 – 2,041 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
12-15-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Fluent written and spoken English
- Self-motivated team player with curiosity and willingness to learn new products
- Ability to multitask using internal database systems
- Analytical mindset, strong decision-making skills, and attention to detail
- Flexibility to work assigned eight-hour shifts between 11:00 AM and 9:00 PM
- Prior experience in customer-facing or business-partner-facing positions
- Prior experience with compliance, risk, or fraud
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Parental & Family Support — Parental leave, adoption assistance, and caregiver resources are described as core offerings, with global programs like tutoring access and family-building support. Scholarship opportunities and tools to find care further signal a family-friendly stance across multiple regions.
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Leave & Time Off Breadth — Paid time off spans categories such as vacation, sick, parental, caregiver, and military leave, with global materials emphasizing broad coverage. U.S. content also references flexible time off for exempt employees, underscoring breadth beyond standard vacation.
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Healthcare Strength — Medical coverage with multiple plan options, life and disability insurance, an assistance program, and wellness tools are consistently highlighted across benefits pages and postings. Risk insurance and mental-health resources are positioned as standard parts of the package.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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