KEY ACCOUNTABILITIES
Service Performance and Issue Resolution
Execute daily Order-2-Cash operational tasks across Billing Management (e.g., invoice creation, posting receivable entries and revenue, invoice cancellation, invoice reconciliation, correcting invoices), ensuring timely and accurate execution
Ensure execution meets work instructions, KPIs and service level agreements
Handle operational issues and exceptions, resolving billing-related items (e.g., cancelling invoices, correcting invoices, managing open items, performing manual reconciliations)
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
Escalate structural issues, risks, and recurring defects to the Team Lead / appropriate channels
Implementation of Changes and Improvements
Contribute to continuous improvement of underlying processes in Billing Management
Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP) including system testing and change management (e.g., end user training)
Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned
Collect improvement ideas, contribute to the operational improvement backlog and work with the team lead and the process management team on the prioritization
Participate in pilot activities, testing, and training related to changes impacting the operational line
Process Accuracy and Reconciliation
Ensure accuracy of invoices in accordance with company policies and controls
Perform reconciliations, investigate and resolve open items and variances, and ensure completeness of supporting documentation
Maintain and apply key controls around invoicing to support compliance and audits
Ensure the accuracy of customer master data, contract terms, and billing documents
Handle sensitive financial and customer information securely and confidentially
Stakeholder Management and Communication
Coordinate with Sales, Credit Management, and Finance teams to resolve complex issues and align on the remediation as well as billing matters
Provide clear, timely communication to stakeholders on the status of operational items and exceptions
Support internal and external audit requests and ad-hoc queries related to billing
JOB REQUIREMENT
Education
University degree in Finance, Accounting, Business Administration, Economics, or related field
Relevant vocational education with significant experience may be considered
Experience
3–5 years of experience in a process- or function-related operational role, ideally in billing or O2C operations, preferably in a global shared services organization
Experience working with O2C / accounting systems (e.g., SAP) and performing reconciliations
Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)
Knowledge and skills
O2C data administration including billing and customer master data
Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage
Knowledge of internal controls and compliance for invoicing
Strong attention to detail for financial and contractual documents
Ability to handle sensitive financial and customer information securely
Comfortable coordinating with Sales, Credit Management, and Finance teams
Other requirements
Excellent command of both oral and written English
Additional language(s) beneficial depending on team location and scope
High level of confidentiality when handling sensitive financial and customer information
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Billing Management
Working Relationships
Internal contacts
Team Lead Billing Management
Other Specialists and Team Leads within Order-2-Cash and adjacent processes
Process management teams Order-2-Cash
Sales, Credit Management and Finance teams
Project team (e.g., for any implementation projects)
External contacts
Service providers or external business partners as required for daily operations
End customers
Tax authorities
Assuming they will be involved in implementation projects e.g. SAP upgrade etc
Skills Required
- University degree in Finance, Accounting, Business Administration, Economics, or a related field; relevant vocational education with significant experience may be considered
- 3-5 years of experience in a process- or function-related operational role, ideally billing or Order-to-Cash operations
- Experience in a global shared services organization
- Experience with Order-to-Cash or accounting systems, such as SAP
- Experience performing reconciliations
- Experience with root-cause analysis and system or process improvement initiatives
- Experience supporting change management and end-user training
- Knowledge of Order-to-Cash data administration, billing, and customer master data
- Knowledge of internal controls and invoicing compliance
- Excellent written and spoken English
- Additional language skills
What We Do
Omya is a leading global producer of industrial minerals, primarily fillers and pigments derived from calcium carbonate and dolomite, and a worldwide distributor of specialty materials. The company operates across diverse sectors, including construction, polymers, pulp and paper, agriculture, and life sciences. It provides high-purity minerals and specialty ingredients designed to improve process efficiency and performance for customers in over 50 countries.
