IS Specialist (Analista de Suporte Técnico)

Expeditors is a Fortune 500 service-based logistics company with headquarters in Bellevue, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 340+ locations in 100+ countries on six continents.

As a service-based company, we don’t own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.

This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization’s business by maintaining the different technologies and systems that form the IS Infrastructure.

Additionally, the role is responsible for providing applications support for 6 offices in Brazil, responding quickly to service interruptions and service requests to maintain operations efficiency.

English skills (written/verbal) are mandatory.

Leadership skills/vocation is a good qualification required. 

Schedule: Monday-Friday 8AM-5:30PM

Key components of this role are:

• To execute Regular IS Basic Tasks (KTLO);
• To provide branch / user support and troubleshooting;
• Server room maintenance and administration (including backups);
• Create a community that promotes the sharing of best ideas and practices and be a catalyst in promoting global consistency;
• Automation & Innovation (including PowerShell);
• Procurement, Asset management, and Inventory;
• Audio/visual equipment maintenance and troubleshooting;
• Telecom administration and maintenance;
• Administration of Expeditors Proprietary Applications;
• Administration of 3rd Party Systems;
• Capacity utilization and planning;
• Helpdesk administration;
• Training;
• Disaster recovery & high availability;
• Cybersecurity;
• Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration;
• Office 365;
• Windows PC troubleshooting, maintenance, and deployment;
• Printers/copiers;
• Windows Server Administration (including AD and Group policies);
• Linux Server Administration (fundamentals);
• Virtualization;
• Remote administration;
• Mobile devices (iOS/Android).

• Bachelor’s Degree;
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux ;
• Preferred IT helpdesk background

• • Effective written and verbal communication skills in English is mandatory;
  • Vocation for Leadership is mandatory;
  • Time management and task prioritization (including project work);
  • Collaborative mindset;
  • Knowledge of latest technologies and industry trends;
  • Commitment to company policies and controls;
  • Customer service skills;
  • Strong PC software skills including Windows and related software applications;
  • Effective problem solving skill;
  • Effective communication (written and verbal) and customer service skills;
  • 24-hour availability for after-hour incidents & implementations;
  • A sense of urgency.