Role Responsibilities
· Follow prescriptive guidelines and company procedures regarding enhanced customer due diligence investigations.
· Perform in-depth analysis of customer activities that undergo enhanced due diligence.
· Investigate and research the alerted activity using Western Union systems, public and non-public available databases and records and form further actions for the customer, which can include approval, interdiction, request for an interview, request for additional information and/or documents, if necessary.
· Formulate reasonable explanation for the flagged activities, considering pertinent factors such as customer economic profile, relationship with associated counterparties and purpose for money transfers.
· Make independent case decisions based on company policies and procedures. Clearly document findings and the rationale behind decisions made on each case. Escalate specific cases to Western Union stakeholders or other investigative groups as applicable.
· Actively contribute to the team's knowledge base by sharing insights and experiences.
· Support the AML Compliance team to ensure adherence to compliance requirements by identifying typologies and possible suspicious activities.
· Perform call attempts to customer when additional information / documents are needed
· Receive calls from customers when they are needed.
Role Requirements
· Bachelor's degree or equivalent job experience in the financial services industry is preferred.
· 1 year of experience in the following: Strong knowledge is required in AML typologies and compliance such as Fraud and financial risk investigation and monitoring, know your customer strategies, investigation and monitoring of possible suspicious activities in transactional patterns
· Demonstrated strong analytical, investigative, and problem-solving skills and high attention to detail.
· Ability to identify compliance risks and escalate when appropriate.
· Working knowledge of MS Office, especially strong MS Excel skills.
· Experience making independent work-related decisions following company policies and procedures.
· Strong Knowledge of AML compliance - risks, typologies, and red flags.
· Team player with strong collaborative skills.
· Ability to interview customers when necessary.
· Ability to work with a high level of autonomy.
· Experience in conducting public database research.
· Strong written and verbal communication skills.
Estimated Job Posting End Date:
07-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Bachelor's degree or equivalent financial services experience
- Minimum 1 year experience with AML typologies, fraud and financial risk investigation and monitoring, and KYC strategies
- Strong analytical, investigative, and problem-solving skills with high attention to detail
- Ability to identify compliance risks and escalate appropriately
- Working knowledge of Microsoft Office, especially strong Microsoft Excel skills
- Experience making independent decisions following company policies and procedures
- Strong knowledge of AML compliance risks, typologies, and red flags
- Ability to interview customers and perform/receive customer calls when necessary
- Ability to work autonomously and collaboratively as part of a team
- Experience conducting public database research
- Strong written and verbal communication skills
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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