About the job:
Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Match here if incumbents are providing both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and installation. In order to match the Pre&Post - Sales roles, incumbent will typically spend 50% of time providing pre-sale technical support and 50% of time providing post-sale technical support. If incumbent provides predominantly pre or post - sale support, match to the appropriate Pre-Sales or Post-Sales role. Report only those incumbents with incentives tied to product sales. Incumbents matched to this job family must be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash profit sharing should also be matched here. If not on a sales incentive plan, match Applications/Systems Engineering - Pre&Post-Sales - Non-Sales Plan. This is an individual contributor role.
What you will do:
Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes
What you will bring:
Ability to lead and deliver consultative type customer-facing engagements
Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
Demonstrable presentation and facilitation skills
Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately delivery on customer outcomes
Willingness to travel within the region, visit customers and partners, attend conferences and other events
Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience
Experience in scripting and coding (especially Python)
Expert level hand-on experience with AAP
High-level familiarity with Chef, Puppet, Salt, and others in the space
Significant technical experience in at least one major IT domain, such as
Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
Linux-based workloads
Continuous integration (CI) and continuous deployment (CD) pipeline
Network technologies like Cisco, Juniper, Checkpoint
Kubernetes and container-based deployments
Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
Windows-based environment management
InfoSec / Security Operations
Other Requirements:
Willingness to travel within the region, visit customers and partners, attend conferences and other events
Any Red Hat certification.
The ability to self-study and quickly learn and put into practice new topics
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Lead and deliver consultative customer-facing technical engagements
- Experience with DevOps/Automation tools such as Ansible, CI tools, Git, and Python
- Proficient verbal and written English communication
- Presentation and facilitation skills
- Experience defining and gathering goals, requirements, and outcomes for customer engagements
- Willingness to travel within the region and attend conferences/events
- Experience in scripting and coding (especially Python)
- Expert-level hands-on experience with Ansible Automation Platform (AAP)
- High-level familiarity with Chef, Puppet, Salt
- Significant technical experience in at least one major IT domain (IaaS/PaaS, Linux workloads, CI/CD, networking, Kubernetes/containers, public cloud, or Windows environment management)
- Any Red Hat certification
- Ability to self-study and rapidly learn new technologies
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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