Job Purpose
To research and apply customer payments and handle customer requests and adjustments related to Corporate Catering Accounts and other Panera customers.
Location: St. Louis, MO (hybrid)
Duties & Responsibilities
- Records and reviews customer payments in IREC and Workday systems to apply to proper invoices
- Pulls third party/student card payment information from necessary portals and performs reconciliations
- Researches & applies unapplied payments
- Creates month-end journal entries and produces miscellaneous customer invoices
- Responsible for collecting outstanding invoices for designated range of Company and Franchise CCA Customers
- Supports catering teams and provides excellent customer service to catering customers
- Responding to customer inquiries, invoice copy requests, performing necessary invoice adjustments and revisions and researching with the cafes while continuing to provide Panera Warmth
- Produces and provides notes for management reporting
- Provides back-up support on other receivables processes
- Escalates issues appropriately
Qualifications (Education & Experience)
- Associates degree and previous Accounts Receivable experience a plus
- Attention to detail, speed, and accuracy is imperative
- Experience with high volume workloads
- Effective communication and interpersonal skills
- Ability to develop relationships with customers and team members
- Strong customer service and problem-solving skills
- Ability to work independently with expanding duties and responsibilities
- Proficient in Microsoft Suite applications including Excel, Word, Outlook and Teams
- Experience with Workday or other large ERPs preferred, but not required.
Working Conditions
- Required travel – 0%
Physical Requirements
- While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards
Direct Reports
- This position will have approximately 0 direct reports.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support CenterSkills Required
- Associate degree
- Previous accounts receivable experience
- Attention to detail, speed, and accuracy
- Experience handling high-volume workloads
- Effective communication and interpersonal skills
- Ability to develop relationships with customers and team members
- Strong customer service and problem-solving skills
- Ability to work independently with expanding duties and responsibilities
- Proficiency with Microsoft Excel, Word, Outlook, and Teams
- Experience with Workday or another large ERP
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
