Specialist Account Manager Connected Community

Specialist Account Manager Connected Community

Specialist Account Manager Connected Community

This role builds productive relationships with property managers, executes property-level marketing strategies, and coordinates with internal teams to increase Fiber and wireless sales. The position requires frequent in-person property visits, local events, and hands-on support for new construction and Fiber-overbuild opportunities.

Property Relationship Management

• Manage relationships and contractual marketing commitments with assigned Connected Community properties.
• Build strong relationships with property managers through regular, in-person engagement.
• Educate and motivate property management teams to promote available products and services to residents.
• Develop property-specific marketing plans, referral opportunities, and resident engagement strategies.
• Maintain the required level of property activity, currently a minimum of 100 in-person visits per month, in accordance with applicable incentive compensation requirements.

Sales and Revenue Growth

• Achieve assigned Fiber, wireless, and strategic consumer product sales objectives.
• Generate demand through hyper-local offers, property management referrals, resident communications, and on-site events.
• Identify sales opportunities based on property needs, resident demographics, service availability, and local market conditions.
• Track property performance and adjust sales and marketing activities to improve results.

Event Planning and Execution

• Plan, coordinate, and execute on-site events designed to generate awareness, leads, and sales.
• Manage event budgets, logistics, promotional materials, and follow-up activities.
• Collaborate with property managers to select effective event formats, schedules, and communication channels.

Cross-Functional Coordination

• Partner with teams supporting property contracts, technical operations, network readiness, door-to-door sales, retail, and in-home expert channels.
• Coordinate the resolution of property or resident issues that may affect the customer experience or sales performance.
• Communicate property-level opportunities, service concerns, and execution needs to the appropriate internal teams.
• Support consistent execution across all participating sales channels.

Property Onboarding

• Onboard assigned new-construction and Fiber-overbuild properties after they are released by the property readiness team.
• Coordinate initial property engagement, marketing activation, event planning, and sales-channel support.
• Help ensure property managers have the information and resources needed to communicate service availability to residents.

Job Contribution

• Mid-level individual contributor with an intermediate understanding of sales principles, practices, products, and services.
• Manages a small to moderately sized territory or sales quota with ongoing supervision.
• Uses established company policies, processes, and sound judgment to address customer issues and identify sales opportunities.
• Balances relationship management, field execution, event planning, and sales accountability.
• This position does not have direct supervisory responsibility.

Preferred Qualifications

• Bachelor’s degree or equivalent education and relevant experience desired.
• Two or more years of related sales, account management, property management, telecommunications, or field marketing experience.
• Demonstrated ability to build client relationships and achieve sales goals.
• Experience planning events, managing budgets, and coordinating multiple stakeholders.
• Strong communication, presentation, organization, and problem-solving skills.
• Ability to manage a field-based schedule and conduct frequent in-person property visits.
• Ability to work effectively with cross-functional sales, technical, operational, and support teams.

The annual base salary range for this position is: $69,300 - $103,900 USD, plus a $30,000 target commission opportunity. Individual starting salary within the range may depend on geography, experience, expertise, and education or training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.