Specialist, Account Management

Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• Develop and maintain strong relationships with homechefs. Serve as the primary point of contact for assigned accounts, ensuring timely and successful delivery of our solutions according to customer needs.
• Ensure homechefs to participate on weekly campaigns, mega campaigns as well as month long product wise deals.
• Identify opportunities for growth within existing accounts and develop strategies to expand the business.
• Collaborate with internal teams (e.g., operations, marketing, sales, growth) to ensure seamless service delivery.
• Educate homechefs on new products and features, driving adoption and utilization.
• Proactively identify and address any issues or challenges faced by homechefs. Act as a liaison between homechefs and internal teams to resolve issues quickly and effectively.
• Prepare regular reports on account status, including sales metrics, homechefs feedback, and market analysis.
• Revive inactive homechefs to ongoing partnership by contract negotiation or by solving the issue.

Qualifications

• The candidate is required to have a BBA degree in any field of study.
• Minimum 3 years of experience, preferably in FMCG, e-commerce, key account management, sales.
• Strong communication skills and an assertive approach to negotiations.
• Innovative thinking and strategic mindset for effective business development.
• Results-driven mentality with a focus on business outcomes and strategic planning

Additional Information

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include health insurance and learning and development opportunities!