Special Testing Services Coordinator

Special Testing Services Coordinator - Baltimore, MD (REMOTE)

PST: Monday to Friday, 7am to 330pm

EST: Monday to Friday, 9am to 530pm or 10am-630pm

Pay range: $23.87 - $35.80 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.  Handles all payer, physician and patient contact received by telephone and in writing.  Troubleshoots both complex medical/technical compliance and routine requests.  Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed. 

Responsibilities

• Strong phone etiquette; communication with high inbound and outbound calls
• Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. 
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements. 
• Documents reporting or call history in the patient file and maintains appropriate records. 
• Uses established protocols for reporting client concerns. 
• May provide technical training to new hires and coach less experienced staff. 
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement. 
• May assist Manager in the delegation of work. 
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. 
• Other duties as required. 

Qualifications

Required Work Experience: 

• 5-7 years of experience in call center/ customer service
• High volume phone communication
• Inbound and outbound pone experience
• Excellent customer service skills
• Strong understanding of medical terminology required
• Requires knowledge of the billing and laboratory testing operation
• Demonstrated experience utilizing strong independent problem-solving skills

Preferred Work Experience: 

• Medical Billing experience    

Skills:  

• Must have strong communication skills
• Proficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.) 
• Ability to handle complex processes 
• Must exhibit comfortable interaction with technical staff including laboratory managers, medical leaders, and other technical personnel

Education

• High School diploma or equivalent (required)

• Bachelor’s Degree a plus

  
  

About the Team Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.