Special Operations Website Specialist (SpecOps)

At Team Velocity, the Special Operations Website Specialist (SpecOps) serves as a high-impact operational resource focused on solving complex website, process, and client challenges across the organization. This role acts as the connective tissue between Regional Account Directors, Website Performance Managers, Account Managers, Support, Product, and Development teams to guarantee execution excellence and operational stability.

The SpecOps Specialist is responsible for managing escalations, resolving non-standard issues, improving operational workflows, supporting large-scale initiatives, and driving solutions that enhance both internal efficiency and client experience. This is a fast-paced, highly collaborative role designed for someone who thrives in ambiguity, operates with urgency, and enjoys solving problems others cannot!

This is a full-time, remote, salaried position. Candidate must reside in the Continental U.S., Eastern and Central time zones highly preferred but all welcome to apply.

Ideal Candidate

The ideal candidate is equal parts operational strategist, technical problem solver, and relationship manager. They are highly organized, adaptable, and capable of navigating competing priorities while maintaining professionalism under pressure.

They possess a strong understanding of website operations, automotive digital marketing, and client service workflows. Most importantly, they are someone who proactively identifies problems, takes ownership of solutions, and improves processes at scale.

Successful candidates are:

• Calm and effective during escalations
• Comfortable working cross-functionally
• Technically curious and operationally minded
• Excellent communicators with strong follow-through
• Able to balance strategic thinking with hands-on execution
• Motivated by solving high-impact business challenges

Responsibilities

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
• Manage and support special projects, launches, migrations, and operational initiatives
• Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
• Identify recurring operational pain points and recommend scalable solutions
• Develop and maintain operational documentation, workflows, and best practices
• Assist in improving communication and handoff processes between departments
• Monitor trends in escalations and provide actionable recommendations to leadership
• Act as a resource for edge-case scenarios and non-standard dealer requests
• Help improve operational efficiency and reduce unnecessary escalations across teams

Additional Responsibilities

• Support onboarding and training initiatives for new team members
• Assist with QA validation and launch readiness for large dealer groups or strategic accounts
• Participate in process improvement and automation initiatives
• Collaborate with leadership on operational reporting and workflow optimization
• Provide guidance and support during critical business events or emergency situations
• Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
• Support interdepartmental communication during periods of organizational change or growth

Requirements

• 3+ years’ professional experience in digital operations, website management, automotive marketing, or related fields
• Strong understanding of website platforms, digital marketing operations, and client support environments
• Experience managing escalations and cross-functional coordination
• Exceptional organizational and time management skills
• Strong written and verbal communication abilities
• Ability to prioritize effectively in a fast-paced environment
• Proficiency with project management, ticketing, and communication tools
• Analytical mindset with strong troubleshooting capabilities
• Ability to work independently while collaborating across multiple teams
• Automotive industry experience preferred but not required

Compensation
This position offers competitive compensation, commensurate with experience, starting at $65,000 annually, plus quarterly bonus opportunity. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.