Special Operations Manager

Job Description Summary

As a Special Operations Manager working for Taylor Morrison you will be responsible for leading projects, providing excellent customer service to assist and support the warranty team by processing warranty data, producing reports, quotations and contracts in accordance with functional standard operating procedures.

Job Details

What You’ll Do:

• Partner with Legal Counsel to resolve escalated issues and mitigate risk to the organization/division
• Work with subject matter experts to identify root cause and solutions of complex issues
• Manage and protect brand integrity
• Be proficient in data entry into the BuildPro Warranty System
• Conduct Taylor Morrison procedures for home reviews
• Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
• Be proficient an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
• Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
• Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
• Maintain office files
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…

•  High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position.  1-2 year’s knowledge of residential construction

•  Excellent communication skills and ability to ensure customer satisfaction

•  Computer skills and ability to adapt to company systems

•  Possess time management skills

•  Must be highly organized and detail oriented

•  Problem solving ability

•  Ability to multi-task and remain focused

•  Ability to travel locally to meet with homeowners

FLSA Status: Exempt

Will have responsibilities such as:

•  Interviewing, selecting, and training employees

•  Setting rates of pay and hours of work

•  In charge of fostering team member retention and promoting engagement within the team or organization

•  Evaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team members

•  Determining work techniques

•  Planning the work

•  Apportioning work among employees

•  Determining the types of equipment to be used in performing work, or materials needed

•  Planning budgets for work

•  Monitoring work for legal or regulatory compliance

•  Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

•  Report to Division/Corporate Office/Community daily and adhere to schedule

•  Ability to access, input, and retrieve information from a computer and/or electronic device

•  Ability to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managers

•  Ability to make decisions which have significant impact on the company’s credibility, operations, and services

•  Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints

•  Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules

•  Ability to sit or stand for long periods of time and move around work environment as needed

•  Ability to operate a motor vehicle if applicable

•  Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer.  Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Visio​​n/Prescription​​ Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)