We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Senior Investigator you will conduct high level, complex investigations of known or suspected acts of healthcare fraud and abuse. Routinely handles cases that are sensitive or high profile, those that are complex cases involving or cases involving multiple perpetrators or intricate healthcare fraud schemes.
- Investigates to prevent payment of fraudulent claims submitted to the Medicaid lines of business
- Researches and prepares cases for clinical and legal review
- Documents all appropriate case activity in case tracking system
- Facilitates feedback with providers related to clinical findings
- Initiates proactive data mining to identify aberrant billing patterns
- Makes referrals, both internal and external, in the required timeframe
- Facilitates the recovery of company and customer money lost as a result of fraud matters
- Provides on the job training to new Investigators and provides guidance for less experienced or skilled Investigators.
- Assists Investigators in identifying resources and best course of action on investigations
- Serves as back up to the Team Leader as necessary
- Cooperates with federal, state, and local law enforcement agencies in the investigation and prosecution of healthcare fraud and abuse matters.
- Demonstrates high level of knowledge and expertise during interactions and acts confidently when providing testimony during civil and criminal proceedings
- Gives presentations to internal and external customers regarding healthcare fraud matters and Aetna's approach to fighting fraud
- Provides input regarding controls for monitoring fraud related issues within the business units
Required Qualifications
- 3+ years investigative experience in the area of healthcare fraud and abuse matters.
- Working knowledge of medical coding; CPT, HCPCS, ICD10
- Proficiency in Microsoft Office with advanced skills in Excel (must know how to do pivot tables).
- Strong analytical and research skills.
- Proficient in researching information and identifying information resources.
- Strong verbal and written communication skills.
- Ability to travel up to 10% (approx. 2-3x per year, depending on business needs)
Preferred Qualifications
- Previous Medicaid/Medicare investigatory experience
- Exercises independent judgement and uses available resources and technology in developing evidence, supporting allegations for fraud and abuse.
- Credentials such as certification from the Association of Certified Fraud Examiners (CFE), or an accreditation from the National Health Care Anti-Fraud Association (AHFI)
- Knowledge of Aetna's policies and procedures.
- Knowledge and understanding of complex clinical issues.
- Competent with legal theories.
- Strong communication and customer service skills.
- Ability to effectively interact with different groups of people at different levels in any situation.
Education:
- Bachelor's degree or equivalent experience (3+ years of working health care fraud, waste and abuse investigations).
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3+ years investigative experience in healthcare fraud
- Working knowledge of medical coding; CPT, HCPCS, ICD10
- Proficiency in Microsoft Office with advanced Excel skills
- Strong analytical and research skills
- Strong verbal and written communication skills
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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