SPECIAL EVENTS COORDINATOR

General Summary of Job Duties:

The Special Event Coordinator provides administrative, logistical, and on-site support to the Special Event Manager. This position focuses on execution, coordination, and follow-through of assigned tasks to ensure events and promotions run smoothly.

Principle Responsibilities and Duties:

• Support the Special Event Manager in the execution of property-wide events and promotions by completing assigned tasks and following established event plans and timelines.
• Assist with event logistics including room setups, equipment needs, signage placement, credential distribution, and event-day checklists as directed.
• Coordinate assigned communication with internal departments such as Operations, Slot Operations, Table Games, Food & Beverage, Security, Facilities, and Entertainment.
• Assist with vendor coordination by confirming schedules, deliveries, set-up and tear-down details, and escalating issues to the Special Event Manager.
• Maintain organized and accurate event documentation including schedules, contact lists, approvals, and post-event notes.
• Track assigned expenses, collect invoices, and submit documentation for review and approval.
• Provide on-site event support including guest assistance.
• Assist with post-event follow-up by compiling attendance numbers, guest feedback, and operational notes.
• Ensure assigned tasks comply with gaming regulations, internal controls, and departmental SOPs.
• Maintain event calendars, task lists, and shared documents.
• Ensuring that all safety standards and fire guidelines are followed.
• Ensuring that the event venues are clean and always organized.
• Addressing any customer queries and complaints.
• Assisting in clearing the stage and setup post event.
• Reviewing the inventory before and after the event.
• Works with Food and Beverage to coordinate logistical plans for prep, set-up, and show.
• Assist as needed advancing riders and facilitating concerts in the pavilion and pool.
• Tours department daily; looks for safety hazards and checks staff adherence to hotel policies and procedures.
• Reviews the department’s logbooks daily ensuring information is kept current and accurate.
• Assists with Player Loyalty Events and Drawings via the PowerKiosks Management System.
• Perform other duties as assigned to support the Special Events department.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:   Celebrate Diverse ideas, thoughts and talents.   
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements:

• High school diploma or equivalent required.
• 1–3 years of experience in event support, hospitality, marketing, or casino operations preferred.
• Strong organizational skills with attention to detail.
• Ability to take direction and prioritize tasks.
• Strong communication and guest service skills.
• Proficiency in Microsoft Office; familiarity with CRM or casino systems preferred.
• Ability to work in a fast-paced environment and to work efficiently and effectively with a team.
• Good physical stamina and the ability to lift 50 pounds.
• Understanding of event layout and equipment configurations.
• Ability to work flexible hours including nights, weekends, and holidays.

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Tripleseat
• AS400
• Convention Set-up (movement, placement and storage of furniture and equipment)
• Ticketing Systems
• Micros