The Role
Greet guests, tour the spa, schedule appointments, manage bookings, handle cash and balance revenue, notify staff of cancellations or unscheduled arrivals, and upsell/upgrade services while maintaining professionalism.
Summary Generated by Built In
Spa Receptionists are responsible for courteously greeting guests, giving tours of the spa facility and scheduling appointments. Their duties also include notifying staff members of any customer cancellations or the arrival of any unscheduled guests.
- Cash handling and balancing revenue responsibilities.
- Taking spa bookings, up selling and up grading where possible, ensuring professionalism at all times.
Skills Required
- Courteously greet guests and give tours of the spa facility.
- Schedule and manage spa appointments and bookings.
- Handle cash, balance revenue, and perform cash-handling duties.
- Notify staff of customer cancellations and arrivals of unscheduled guests.
- Upsell and upgrade services where possible and maintain professional conduct.
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The Company
What We Do
Dusit Thani Guam Resort is a luxury five-star beachfront resort located on Tumon Bay in Guam. As a branch of Dusit International, it blends Thai hospitality with world-class facilities, offering panoramic ocean views, luxurious suites, and a convention center. The resort provides a premium experience for both business and leisure travelers in the heart of the Pacific.
