Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
A step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Spa is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Spa Receptionist whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.
As the Spa Receptionist, you will have the opportunity to make the first impression with each spa guest, you'll assist them in booking treatments and selecting products that match their needs.
Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.
MAIN DUTIES:
The Spa Receptionist is responsible for creating a warm, polished, and welcoming first and last impression for spa guests, both in person and over the phone. This role supports the seamless operation of the spa by managing appointments, guest flow, payments, and administrative functions while delivering a luxury, personalized guest experience aligned with brand standards and Forbes service expectations.
GENERAL DUTIES:
Greet and welcome guests in person and over the phone with a warm, professional, and engaging demeanor
Accurately schedule, modify, and confirm spa and salon appointments via phone, online systems, and in person
Maintain comprehensive knowledge of all spa treatments, salon services, amenities, packages, and retail offerings and actively suggest services to drive revenue while maintaining service standards
Assist guests with spa check-in and check-out processes, including verification of reservations, spa access, and preferences
Process payments accurately and securely for spa services and retail products, properly accounting for all transactions and tenders
Reconcile daily sales, deposits, invoices, and financial reports in accordance with departmental procedures
Address guest inquiries, requests, and concerns promptly and professionally, resolving issues or escalating as needed
Coordinate with therapists, technicians, fitness staff, and spa leadership to ensure smooth guest flow and service delivery
Maintain cleanliness, organization, and presentation of all spa areas including reception, retail displays, storage areas, back-of-house spaces, staff break rooms, and dispensary areas
Monitor, restock, and maintain product, linen, and supply inventories daily and communicate shortages to leadership
Assist in the fitness area as needed by welcoming guests, answering questions, and ensuring equipment and spaces are guest-ready
Maintain accurate guest profiles, notes, and preferences within spa and hotel systems
Utilize spa, hotel, and work order systems accurately and efficiently
Participate in training sessions, departmental meetings, and ongoing education
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete required safety training and certifications; properly store flammable materials
Ensure compliance with hotel policies, procedures, and standards with self and colleagues
Ensure uniform and personal appearance are clean, polished, and professional
Maintain confidentiality of proprietary information, guest data, and financial information
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
Perform other reasonable job-related duties as assigned
QUALIFICATIONS & SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Prior experience in a high-volume luxury spa or resort environment preferred
Excellent verbal communication skills, polished phone etiquette, and guest-facing presence
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint
Previous cash handling experience preferred
Strong attention to detail and accuracy in scheduling, billing, and guest records
Ability to remain calm, professional, and solution-oriented under pressure
Flexibility to work varying schedules including weekends and holidays based on business needs
Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.
Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Skills Required
- Prior experience in a high-volume luxury spa or resort environment
- Excellent verbal communication skills, polished phone etiquette, and guest-facing presence
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint
- Previous cash handling experience
- Strong attention to detail and accuracy in scheduling, billing, and guest records
- Ability to remain calm, professional, and solution-oriented under pressure
- Flexibility to work varying schedules including weekends and holidays
- Maintain confidentiality of guest data and financial information
What We Do
SH Hotels and Resorts, now operating as Starwood Hotels, is a luxury hotel brand management company and an affiliate of Starwood Capital Group. The company manages a portfolio of distinctive brands, including 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection, emphasizing sustainable luxury and innovative design to create groundbreaking hospitality experiences globally.
