Spa Manager

Starting Annual Salary:    $80,000-$90,000.00 (commensurate with experience)

The Spa Manager is responsible for the effective and efficient operation of the spa, ensuring exceptional service delivery and adherence to quality standards. This role includes staff supervision, training, and development, as well as overseeing day-to-day operations, guest satisfaction, and administrative duties. The Spa Manager serves as the key liaison between the spa team and corporate programming, ensuring protocols and procedures align with Sensei standards. The Spa Manager reports to the Retreat Director.

Operational Retreat Support Responsibilities

• Handle Support Requests: Efficiently manage and resolve incoming operational support requests from Sensei team members, including issues related to Four Seasons Housekeeping, Engineering, Landscaping, Art, and IT.  Handle high-volume, last-minute requests from leadership, or the Four Seasons. 
• Gratuity Reporting: Accurately report and assist with the posting of Sensei guest gratuities to Four Seasons.
• Coordinate Tours and Orientations: Assist with scheduling and organizing orientation and tour requests for new team members, guests and visitors.
• Additional Duties: Perform all related duties as assigned by the Retreat Director.

Administrative Duties

• Scheduling & Payroll: Manage staff schedules, ensuring adequate coverage during peak times and special events. Oversee payroll processes, including timeclock edits, commissions, and vacation planning.
• Labor Management: Forecast labor needs based on business volume and adjust staffing accordingly to meet operational demands while staying within budget.
• Documentation & Compliance: Maintain organized and up-to-date records of training, certifications, service clearances, and spa protocols. Orchestrate complex, concurrent projects and goals, ensuring all project milestones are met on schedule.
• Budget Management: Assist in developing the operating budget and ensure spa operations stay within approved financial parameters.
• Financial Accountability: Monitor expenses and implement cost-saving measures without compromising service quality.
• Continuous Improvement: Analyze and evaluate the effectiveness of spa initiatives, sharing research and best practices with the team to enhance the guest experience.
• Interdepartmental Communication: Act as a liaison between Guides, Experience Specialists, Wellness and Spa Practitioners, the Four Seasons, Sensei Leadership and Guests to ensure seamless service delivery. 
• Stakeholder Relations: Develop and maintain strong working relationships with internal and external partners.
• Policy, Procedure and Resource Documentation Creation and Updates: Writing and updating PNP's, and service Resource Documents as assigned by the Retreat Director.
• Marketing Support: Assists with photo and video shoots and provides other marketing-related support as needed by the Retreat Director.
• Future Property Training: Supports training initiatives at future pop-up locations and new properties as needed by the Retreat Director.

Spa Operations Management Responsibilities

• Inventory Management: Manage purchasing and inventory control, ensuring par stocks are maintained and lead times are managed to avoid shortfalls.
• Protocol & SOP Maintenance: Serve as the liaison between corporate programming and the spa team, collaborating with the Spa Trainer team to keep standards, policies, procedures, protocols and training resources up to date.
• Facility Oversight: Conduct daily inspections of spa facilities, spa office, equipment, and storage areas to ensure cleanliness, proper handling, and timely maintenance. Address any issues immediately and report to Retreat Director as necessary.
• Guest Service Excellence: Ensure a consistently high level of service by conducting quality assurance checks, addressing guest feedback promptly, and maintaining adherence to spa policies and procedures.
• Confidentiality & Compliance: Uphold guest confidentiality per HIPAA regulations and company guidelines, and ensure adherence to safety and legal compliance standards, including OSHA and ADA.
• Marketing Support: Assists with photo and video shoots and provides other marketing-related support as needed by the Retreat Director.
• Future Property Training: Supports training initiatives at future pop-up locations and new properties as needed by the Retreat Director.

Staff Management

• Staff Supervision: Lead and manage spa team members, including massage therapists, estheticians, and salon technicians providing direction, support, and giving constructive feedback.
• Performance Management: Oversee performance evaluations, conduct 1:1s, recognize achievements, and address any performance concerns using motivational and effectively give and receive constructive feedback. 
• Training & Development: Conduct regular training sessions, oversee the onboarding of new staff, and update training manuals. Verify readiness of new hires and monitor ongoing skill development.
• Team Engagement: Foster a positive work environment and promote teamwork. Organize and lead regular team meetings, prepare agendas, record minutes, and follow up on any concerns.  Collaborate and listen to other points of view and incorporate them for best practice. 
• Employee Engagement: Implement strategies to boost employee morale, engagement, and retention. 

Essential Qualities and Skills

• Professionalism: Maintain a welcoming demeanor, warm interactions, and impeccable grooming standards.
• Customer Service: Proactively handle guest requests and concerns, ensuring timely and effective resolutions.
• Leadership & Teamwork: Lead by example, promote company values, and inspire team collaboration.
• Safety & Compliance: Follow all safety procedures and participate in ongoing safety training.

Additional Responsibilities

• Be adaptable and flexible with work hours based on business needs.
• Stay updated on spa industry trends and incorporate relevant practices.
• Perform other tasks as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and /or Experience

Associate's Degree or Bachelor’s Degree preferred 

Minimum of 5 years of experience managing complex teams of 8 or more

Resort, Spa, Wellness, or Luxury Hospitality management or supervisory experience preferred

Teaching or counseling experience

Required Technical / Other Skills and Abilities

Must be able to demonstrate hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times, work in fast-paced environment to meet overlapping deadlines

Excellent interpersonal, written and verbal communication skills

Comfortable with technology, Oasis, Book4Time, scheduler, desirable

Strong teamwork and collaboration skills

Required Licenses/Certifications

License or training in a professional wellness capacity.  Licensed Massage Therapist or Esthetician in the State of Hawaii, preferred. 

PHYSICAL REQUIREMENTS

The physical requirements described in the “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Living and Working on the Island of Lānaʻi

Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride.  98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph and no stoplights.   

Lanai is home to one K-12 school, a gas station, a few owner-operated eateries and sundries stores, a two-screen movie theatre, and the newly renovated Lāna’i City Bowling Alley.

Working for Sensei Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, and are seeking a slower paced lifestyle.  For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lāna’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei is operating as well as world-class fitness, movement, nutrition, meditative, enrichment, bodywork, teaching, and body assessment facilities.  Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge 
• A strong sense of curiosity 
• Embraces feedback and constantly seeks to improve 
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits  

• Competitive salary
• Medical, dental, and vision insurance 
• 401k and FSA plans 
• Wellness benefit
• Employee events and recognition programs
• Employee discount on services

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.