About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Life at THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.
About the role
We are recruiting for an experienced Spa Manager to join us at King Street Townhouse Hotel and Spa, Manchester’s premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym and magnificent health spa.
We are looking for a talented, passionate individual to join our successful spa. You will be responsible for maintain the highest standard of professionalism in all areas of the operation and ensure all treatments are carried out to our world-class standards.
What's in it for You?
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
As a Spa Manager you'll:
- Oversee the day to day management of our spa and gym, including leading and inspiring a dedicated team.
- Take charge of financial performance, driving revenue and achieving spa targets.
- Deliver brand standards and ensure every guest interaction reflects the luxury of King Street Townhouse.
- Monitor spa and treatment standards and implement corrective action & training where required.
- Ensuring guest journey from booking in clients and to their treatments is a seamless
- Driving the team's performance, arranging weekly rota.
- Making sure high standards of presentation and cleanliness are maintained at all times by the team.
- Deliver exceptional treatments and hosting spa guests.
- Overseeing ordering and stock taking.
What Skills and Experience do I need for this role?
- Specific experience within a spa or health club environment
- Qualified to NVQ level 3 or equivalent
- Experience with ESPA and Elemis is preferred but not essential
- Impeccable attention to detail and customer service experience
- Proven experience working as part of a successful team with excellent interpersonal skills
- A natural and engaging leader
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
