Spa Manager

A Spa Manager oversees the daily operations of the spa, ensuring a high standard of service and guest satisfaction. The role includes managing the spa team, maintaining inventory, implementing marketing strategies, and ensuring compliance with health and safety regulations.

• Oversee the daily operations of the spa, including opening and closing procedures.

• Ensure all spa services and facilities are maintained to the highest standards.

• Monitor and manage spa budgets, including payroll, revenue, and expenses.

• Develop and implement operational policies and procedures to ensure efficient and effective service delivery.

• Coordinate with other hotel departments to ensure seamless guest experiences.

• Ensure exceptional guest service standards are maintained at all times in the spa.

• Handle guest complaints and feedback professionally and efficiently.

• Develop and implement guest satisfaction initiatives and monitor their effectiveness.

• Recruit, train, and manage spa staff, including therapists, receptionists, and attendants.

• Conduct regular performance reviews and provide ongoing training and development opportunities.

• Create staff schedules to ensure adequate coverage and optimal service delivery.

• Develop and execute marketing and promotional strategies to attract and retain guests.

• Collaborate with the marketing team to create promotional materials and campaigns.

• Monitor and analyse sales and marketing data to identify trends and opportunities.

• Manage inventory levels of spa products and supplies, ensuring timely ordering and restocking.

• Negotiate with suppliers to secure the best prices and terms.

• Conduct regular inventory audits to prevent shortages and overstocking.

• Ensure compliance with all health and safety regulations and standards in the spa.

• Implement and maintain hygiene and sanitation protocols for the spa.

• Conduct regular health and safety training for spa staff.

• Prepare and manage the spa budget, ensuring financial targets are met.

• Monitor financial performance and implement strategies to increase revenue and control costs.

• Prepare regular financial and operational reports for senior management.

In addition to the essential functions, this position may be required to perform a combination of the following supportive functions:

• Assist in developing and updating the spa service menu.

• Support the Sr. Director of Resort Experience in strategic planning and development of new spa programs.

• Collaborate with the housekeeping department to ensure spa areas are cleaned and maintained to the highest standards.

• Participate in hotel management meetings and contribute to overall hotel strategy and operations.

• Assist in organising special events and promotions to drive business to the spa.

• Maintain a positive working relationship with other hotel departments to ensure smooth operations.

• Provide cover and support for other management roles within the spa during absences or peak periods.

• Ensure all equipment in the spa is well maintained and arrange for repairs or replacements as needed.

• Assist in maintaining accurate records of guest preferences and feedback to tailor services to their needs.

Spa Massage Therapist, Spa Receptionist, and Spa Attendant

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficient in financial management and budgeting.

• Strong organisational and problem-solving abilities.

• Hoger Beroeps Onderwijs (HBO) or equivalent required.

• Certification in spa management or a related field is preferred.

• Proficient in using spa management software and Microsoft Office Suite.

• Additional language skills preferred: Papiamento, Dutch, and Spanish.

The position description lists the following activities and requirements. The source document did not specify a frequency for any item.

Standing, sitting, walking and climbing stairs, Crouching, bending, and stooping, Reaching, Grasping, Pushing and pulling, lifting and carrying; near vision, far vision; hearing; talking; smelling; and travel.

Frequency key: Rare – up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours.