At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Spa Group Sales Coordinator
SUMMARY
The Spa Group Sales Coordinator is responsible for soliciting group and leisure business that enables the Spa/Hotel to meet and/or exceed revenue goals while providing exceptional levels of guest service.
ESSENTIAL FUNCTIONS
- Assist with all group arrivals and departures, ensure the highest quality of service through accurate, timely booking of treatments, reports and itineraries for all spa group sales.
- Responsible for communication with all meeting planners regarding billing, reports, and follow up that includes attending all Pre-Con meetings, Sales meetings, Resume Meetings, Site Visits regarding the hospitality desk and creative ideas to bring in spa groups.
- Responsible for retail ordering for the Spa and Salon, assisting with Spa operations as needed, and making work schedules for the operational team.
- Assist with Compass and Retail Group Sales.
QUALIFICATIONS
- College Degree preferred.
- Minimum of two years’ experience in a luxury spa or hotel preferred.
- Minimum of two years’ experience in customer service.
- Excellent telephone etiquette.
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt to effectively using new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- College degree
- At least two years of experience in a luxury spa or hotel
- At least two years of customer service experience
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Ability to interact with people in a fast-paced environment
- Excellent organizational and time management skills
- Strong knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Positive attitude
- Willingness to participate in a learning environment
- Ability to integrate company values throughout interactions
- Ability to quickly adapt to new software products
- Dependability and availability to work weekends, nights, and holidays based on business demands
- Ability to walk and stand for most of the working day, including standing for up to six hours
- Ability to bend, stoop, squat, stretch, climb, and perform repetitive motions
What We Do
Montage International is an ultra-luxury hospitality management company founded by Alan J. Fuerstman. It encompasses a distinctive collection of hospitality brands, including the ultra-luxury brand Montage Hotels & Resorts and the luxury hospitality brand Pendry Hotels & Resorts, as well as Montage and Pendry Residences and the management of some of the country's premier golf courses and clubs.
