ABOUT OUR ROLE
We are seeking a dynamic and results-driven Spa Director. The Spa Director is responsible for the overall leadership, management, and profitability of the spa operation. This role oversees daily operations, staff performance, guest experience, revenue generation, and adherence to brand and service standards. The Spa Director ensures the spa delivers exceptional wellness experiences while meeting financial and operational goals.
ABOUT OUR VALUES
We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
ESSENTIAL
FUNCTIONS
- Oversee all daily spa operations including treatments, retail, fitness, and wellness services.
- Develop and implement strategies to drive revenue through services, retail sales, memberships, and packages.
- Recruit, train, schedule, and supervise spa therapists, estheticians, attendants, and support staff.
- Maintain high standards of guest service and ensure a luxury wellness experience for all guests.
- Manage spa reservations, treatment schedules, and staffing levels to maximize productivity.
- Monitor financial performance including budgeting, forecasting, payroll, and expense control.
- Oversee inventory management and ordering of spa products, retail items, linens, and supplies.
- Ensure compliance with health, safety, sanitation, and licensing regulations.
- Develop and maintain spa menus, seasonal offerings, and wellness programs.
- Partner with marketing and sales teams to promote spa services, packages, and events.
- Address guest concerns and ensure timely service recovery when necessary.
- Maintain the cleanliness, maintenance, and presentation of all spa facilities.
- Prepare operational reports and analyze performance metrics.
QUALIFICATIONS
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- 3–5+ years of spa management or luxury hospitality leadership experience.
- Strong knowledge of spa operations, wellness services, and retail product sales.
- Experience managing budgets, revenue strategies, and operational performance.
- Excellent leadership, communication, and organizational skills.
- Proficiency with spa management or property management systems preferred.
- Ability to work flexible schedules including evenings, weekends, and holidays.
PHYSICAL
REQUIREMENTS
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds occasionally.
- Frequent use of computers and office equipment.
- Ability to move throughout spa facilities including treatment rooms, locker areas, and retail spaces.
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Eligible
-
-
Dental (with company contribution)
Eligible
-
-
Vision (with company contribution)
Eligible
-
-
Paid Time Off
Eligible
-
-
401(k) (with company match)
Eligible
Eligible
-
Sick Time
Eligible
Eligible
-
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$95,000
JOB STATUS
Regular, Full Time
FLSA
Exempt
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Skills Required
- 3-5+ years of spa management or luxury hospitality leadership experience.
- Strong knowledge of spa operations, wellness services, and retail product sales.
- Experience managing budgets, revenue strategies, and operational performance.
- Excellent leadership, communication, and organizational skills.
- Ability to work flexible schedules including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds occasionally.
- Frequent use of computers and office equipment.
- Proficiency with spa management or property management systems.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
What We Do
Trailborn Hotels & Resorts is the leading hospitality brand and management company bringing boutique hotels to the great outdoors. Built for the modern adventurer, each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to wine country, snow-capped mountains to sun-soaked beaches – to create a unique experience for outdoors enthusiasts. Trailborn currently has properties along the foothills of North Carolina's Blue Ridge Mountains; the Grand Canyon; Wrightsville Beach, North Carolina.; Mendocino, California; and Jackson Hole, Wyoming. To learn more about Trailborn Hotels & Resorts and book your stay, visit trailborn.com.
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