At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Wellness Coordinator – Spa Receptionist
Kalahari Resorts & Conventions is seeking a Wellness Coordinator – Spa Receptionist. In this role, you will be responsible for helping guests plan their spa day, answering questions, & booking guests for spa services.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.
$14/hr
Key Responsibilities
- Greeting guests, answering phones, assisting with questions regarding spa services and products, booking all appointments, checking the guest into the computer system upon arrival and charging for services performed.
- Properly open and close spa each day according to standard operating procedures.
- Accurately book, change, and cancel spa appointments in a friendly, courteous and efficient manner.
- Assist with providing detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available and up-sell products and services when appropriate.
What We’re Looking For
- Exposure to hospitality/salon/spa customer service environment for a minimum of two years is preferred
- A leadership style rooted in collaboration, respect, and service to others.
- Must be detail-oriented, have the ability to multi-task, and work efficiently in a fast-paced environment
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Skills Required
- Experience in hospitality/salon/spa customer service (minimum two years)
- Leadership style rooted in collaboration, respect, and service to others
- Detail-oriented with ability to multi-task and work efficiently in a fast-paced environment
- Ability to accurately book, change, and cancel appointments and manage guest check-in/charges in a computer system
- Ability to properly open and close the spa according to standard operating procedures
- Strong guest service and phone etiquette with ability to promote and upsell services and retail
What We Do
Kalahari Resorts & Conventions is a family-owned company that operates some of America's largest indoor waterparks, expansive convention centers, signature eateries, and well-appointed rooms. They focus on creating memorable experiences through 'play, stay, meet, and eat,' positioning themselves as a leader in the hospitality and entertainment industry with multiple locations across the United States.
