Senior Account Manager, Spa and Special Projects

About the company

ResortPass is redefining what it means to be a hotel guest. We’re building a new category in hospitality: day access to luxury hotel experiences from breathtaking pools and private beaches to deluxe spas and wellness recharges so people can escape without an overnight stay.

Our marketplace now connects guests with 2,400+ partner hotels and resorts, including Ritz-Carlton, Four Seasons, Marriott, Hilton, and more.  We’ve helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible—the result: unforgettable experiences for guests and new revenue streams for partners.

Backed by some of the best consumer and growth investors, including CRV, Declaration, Brian Kelly (The Points Guy), WME, FJ Labs, and more, ResortPass is scaling a product people love and creating an entirely new way to experience hospitality.

About the role

As a Senior Account Manager, Spa & Special Projects, you will own and grow a portfolio of spa groups and hotel spa partners on the ResortPass platform. You will play a critical role in driving spa performance by optimizing inventory, pricing strategy, booking rules, merchandising, and guest experience through data-driven insights and hands-on partner support.

In this role, you will serve as a key partner and strategic deputy to the GM of Spa, helping shape and execute the vision for the Spa business. You will lead high-impact initiatives designed to unlock incremental revenue, improve operational efficiency, expand product offerings, and position the spa vertical for long-term, scalable growth.

This opportunity is ideal for someone passionate about wellness and hospitality, highly organized, commercially minded, and excited to work directly with spa operators — from standalone luxury spas to full-service hotel spas — helping them succeed in a fast-growing, evolving marketplace.

You will collaborate closely with Account Management, Sales, Product, Marketing, and Operations to ensure spa partners are set up for sustained performance and meaningful revenue growth.

This role will be in person at our energetic NYC headquarters. The base salary for this role will range from $90,000.00 - $140,000.00 OTE per year, plus equity, commensurate with experience.

What you'll do

• Proactively manage and grow relationships with hotel spas, spa groups, and independent spas to achieve KPI-driven performance goals.
• Act as a strategic deputy to the GM of Spa, leading key initiatives to unlock new revenue streams, improve partner performance, and scale the spa business
• Consult with partners to expand spa inventory and product SKUs, including treatments, amenities, packages, and experiential offerings that drive incremental revenue
• Analyze spa performance data and deliver actionable recommendations around pricing, availability, booking windows, merchandising, and promotions to improve conversion
• Identify and execute upsell opportunities through product optimization, seasonal inventory expansion, and strategic bundling
• Elevate the guest experience by monitoring reviews, identifying trends, and partnering with spas to resolve issues quickly and improve satisfaction metrics
• Serve as a trusted point of contact for partners, providing responsive, high-quality support and strategic guidance
• Maintain deep product knowledge of the ResortPass platform, spa offerings, and evolving feature releases
• Collaborate cross-functionally with Sales, Product, Marketing, and Operations to launch new spa products, pilot initiatives, and support vertical growth
• Troubleshoot partner issues, maintain accurate documentation, and stay informed on spa, wellness, and broader hospitality industry trends

Your experience

We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!

• Bachelor’s Degree
• 1-2 years of relevant experience in the spa/wellness, hospitality, or travel industry
• Experience with a CRM such as Salesforce & Hubspot
• Experience at a startup is a plus
• The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment
• Energetic and passionate about closing deals, deepening customer relationships, and fostering trust from partners.
• Strong prioritization, time management, and organizational skill,s and a meticulous attention to detail
• A positive attitude and enthusiasm to work in a fast-paced environment with a high-performing team
• Creative problem-solving skills
• An entrepreneurial spirit with project management skills
• Tech-savvy with an ability to learn any online system or software
• You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people you would look forward to working with. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees. 

Benefits

• Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
• Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
• 401k plan — Save for your future with a 410k plan offering.
• Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
• Paid parental leave
• Commuter benefits
• Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.