Qui nous sommes
Gearbox Studio Québec rassemble une équipe de talents d’exception, animés par la passion de créer des jeux vidéo primés et emblématiques. Nos univers riches prennent vie à travers des récits transmédia, des expériences en direct et des produits dérivés, offrant aux joueurs des aventures immersives inoubliables.
Notre studio est reconnu pour son travail sur des franchises à succès comme Borderlands, Tiny Tina’s Wonderlands et Brothers in Arms, ainsi que pour le développement continu de licences cultes telles que Duke Nukem, Risk of Rain et Homeworld.
Gearbox a également des bureaux au Canada, dans les villes de Québec et Montréal. Gearbox Studio Québec est fier de faire partie de 2K, un label d’édition de Take-Two Interactive Software, Inc. (NASDAQ : TTWO)
Pour en savoir plus, visitez www.GearboxSoftware.com.
Responsabilités principales- Fournir un soutien technique de niveaux 1 et 2, en personne et à distance, pour tout le matériel (PC Windows, Mac, tablettes Wacom, périphériques) et les logiciels (Administratifs et Spécialisés).
- Gérer les comptes utilisateurs, les permissions et les groupes dans notre Active Directory.
- Prendre en charge le volet informatique de l'intégration (onboarding) et du départ (offboarding) des employés, y compris la configuration des postes de travail et la gestion des comptes.
- Répondre, suivre et résoudre toutes les demandes de soutien via notre système de billetterie (ex : Jira, ServiceNow).
- Créer et maintenir la documentation pour les problèmes courants et leurs solutions dans notre base de connaissances.
- Maintient et audit de l’inventaire physiques du matériel disponible.
- Collaborer avec les membres seniors de l'équipe TI pour escalader et résoudre les problèmes techniques complexes.
- Expérience avec les systèmes d’exploitation et les applications Windows 10-11.
- Expérience en recherche, analyse et interprétation des problèmes des systèmes automatisés.
- Expérience et formation connexes en matière de dépannage et de support technique.
- Expérience pratique avec des outils comme Perforce, Jira, Confluence ainsi que Git et des systèmes de contrôle de source / version.
- Bilinguisme complet (Français et Anglais) à l’oral et à l’écrit.
- Connaissance de base de Linux, Mac, TCP / IP, etc.
- Volonté d’apprendre les pipelines et les outils utilisés dans le développement de jeux vidéo pour offrir un support de qualité.
- Expérience dans le domaine du service client (Atout).
C’est un plus
- Expérience dans le domaine du jeux vidéo et les logiciels connexe comme Maya, 3dsMax, Unreal, etc (Atout).
Notre engagement envers l’égalité des chances
Gearbox Studio Québec s’engage à offrir un environnement de travail inclusif, équitable et exempt de discrimination, reflétant la diversité du monde que nous aspirons à divertir.
En tant que studio soucieux de l’égalité des chances, nous ne pratiquons aucune discrimination fondée sur la race, la couleur, la religion, le sexe, la grossesse, l’orientation sexuelle, l’identité ou l’expression de genre, l’origine nationale, l’âge, l’handicap, l’information génétique ou tout autre statut protégé par la loi applicable.
Nous nous engageons également à offrir des accommodements raisonnables aux candidats et employés qualifiés pour leur permettre de participer pleinement au processus de recrutement, d’exercer leurs fonctions essentielles et d’accéder aux mêmes avantages et opportunités.
Si vous avez besoin d’un accommodement à tout moment du processus de candidature, n’hésitez pas à nous contacter.
Who We Are
The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld.
The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).
For more information, visit www.GearboxSoftware.com.
What We Are Looking For
We are looking for a talented Helpdesk Specialist to join our IT Support team! This person will join a state of the art tech team to support our studio. This position will require a mobile phone and occasionally requires after-hours and weekend work.
Responsibilities
- Provide Level 1 and 2 technical support, in-person and remotely, for all hardware (Windows PCs, Macs, Wacom tablets, peripherals) and software (Administrative and Specialized).
- Manage user accounts, permissions, and groups in our Active Directory.
- Take care of the IT side of employee onboarding and offboarding, including desktop configuration and account management.
- Respond, track, and resolve all support requests through our ticketing system (e.g., Jira, ServiceNow).
- Create and maintain documentation for common problems and their solutions in our knowledge base.
- Maintains and audits the physical inventory of available hardware.
- Collaborate with senior IT team members to escalate and resolve complex technical issues.
Qualifications
- Experience with Windows 10-11 operating systems and applications.
- Experience in researching, analyzing and interpreting problems with automated systems.
- Related troubleshooting and technical support experience and training.
- Hands-on experience with tools like Perforce, Jira, Confluence as well as Git and source/version control systems.
- Full bilingualism (French and English) oral and written.
- Basic knowledge of Linux, Mac, TCP/IP, etc.
- Willingness to learn the pipelines and tools used in video game development to offer quality support.
- Experience in customer service (Asset).
Nice-to-Haves
- Experience in the field of video games and related software such as Maya, 3dsMax, Unreal, etc. (Asset)
Our Commitment to Equal Opportunity
Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law.
Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information.
Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.
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What We Do
2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier’s Civilization, Marvel’s Midnight Suns, WWE 2K, and XCOM.
At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!
Why Work With Us
We pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We push ourselves creatively to do the best work of our careers. We’re direct, open, and you’ll probably meet some new best friends – along with their dogs – sitting nearby. In short, it’s kinda awesome.
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