About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you someone who loves the thrill of finding great talent before anyone else does? Do you enjoy connecting with people, uncovering hidden talent, and building relationships that lead to career opportunities?
We are looking for a Sourcing Specialist to join our Recruitment team and play a key role in supporting our growth across multiple markets. In this role, you'll use your creativity, research skills, and networking abilities to identify and engage top talent while helping build strong pipelines for both current and future hiring needs.
As a Sourcing Specialist, You Will…
Partner closely with Recruiters and Hiring Managers to understand hiring needs, role requirements, and ideal candidate profiles.
Proactively identify and engage qualified candidates through a variety of sourcing channels, including LinkedIn Recruiter, job boards, social media platforms, networking events, and employee referrals.
Build and maintain talent pipelines to support ongoing and future recruitment initiatives.
Develop creative sourcing strategies to attract high-quality candidates in competitive markets.
Create meaningful connections with potential candidates and deliver a positive candidate experience throughout the sourcing process.
Track sourcing activity, analyze results, and provide insights to continuously improve recruitment strategies.
Support recruitment projects, market mapping activities, and process improvement initiatives.
Stay informed on industry trends, talent market conditions, and sourcing best practices.
As a Sourcing Specialist, You Need…
Previous experience in talent sourcing, recruitment, or talent acquisition, ideally within a fast-paced or high-volume environment.
Experience using sourcing tools such as LinkedIn Recruiter, Boolean search techniques, applicant tracking systems, and other talent acquisition platforms.
Excellent verbal and written communication skills in English, with the ability to effectively engage and build relationships with candidates and stakeholders.
German language skills are considered a strong asset and will be highly valued due to the international scope of the role and the markets supported.
A passion for identifying talent and building professional relationships.
Strong research, networking, and candidate engagement skills.
The ability to manage multiple priorities while maintaining strong attention to detail.
A proactive mindset, curiosity, and a drive to continuously improve sourcing outcomes.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Previous experience in talent sourcing, recruitment, or talent acquisition, ideally in a fast-paced or high-volume environment
- Experience using LinkedIn Recruiter, Boolean search techniques, applicant tracking systems, and other talent acquisition platforms
- Excellent verbal and written communication skills in English
- Ability to engage and build relationships with candidates and stakeholders
- Strong research, networking, and candidate engagement skills
- Ability to manage multiple priorities with strong attention to detail
- Proactive mindset, curiosity, and drive to improve sourcing outcomes
- German language skills
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
