About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We’re changing the way people view customer care, and we need your help!
We’re looking for a Sourcing Associate to build candidate networks through various sourcing techniques (including social media) and work effectively with our internal and external partners.
As Sourcing Associate, You Will…
- Interact with applicants & respond to initial inquiries and concerns through our social media and various other platforms
- Process and track applicant job submissions
- Source and generate candidate leads to ensure current hiring requirements are obtained
- Manage sourcing channels: online, referral programs, external events and vendor management
- Create strategies to meet partner requirements
- Conduct & request tests needed for hiring
- Recommend ways of improving recruiting process
- Participate in job fairs & hiring events
- Create and host various promos and activities
- Promote recruiting using job portals, social media and other various tools
- Build relationships with internal employees
As Sourcing Associate, You Have…
- A college degree or certificate (preferred - equivalent combination of education and work experience will also be considered)
- Minimum 1 year experience in BPO Recruitment/Sourcing
- Strong verbal and written English communication skills
- Strong problem solving and decision making skills
- The ability to work in a fast-paced, always changing environment
- The ability to handle multiple tasks with accuracy and timeliness
- The ability to effectively interact and build relationships with employees at all levels and diverse backgrounds
- A creative and resourceful attitude to find the perfect candidates
- Excellent attention-to-detail and organizational skills
- The ability to work shifts, holidays and weekends
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- College degree or certificate
- Equivalent combination of education and work experience
- Minimum 1 year of experience in BPO recruitment or sourcing
- Strong verbal and written English communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, changing environment
- Ability to manage multiple tasks accurately and on time
- Ability to build relationships with employees at all levels and diverse backgrounds
- Creative and resourceful approach to candidate sourcing
- Excellent attention to detail and organizational skills
- Ability to work shifts, holidays, and weekends
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
