Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
The Sortation Manager is directly responsible for the safe, accurate, and efficient processing (sorting/staging) of inbound volume at the Sub-HUB sort center. This role's primary focus is on ensuring volume is correctly prepared and loaded for timely dispatch to the last mile delivery stations (CAMPs).
What You Will Do
* Volume Flow Execution: Manages the inbound linehaul receiving process and ensures rapid, accurate sorting onto outbound vehicles destined for specific CAMPs.
* Labor Planning & Supervision: Develops and executes the daily, volume-dependent labor plan for sort associates. Manages shift schedules, time-off requests, and performance coaching.
* Safety & Quality: Maintains a safe working environment on the dock and sort floor. Oversees quality checks to minimize sortation errors that impact the downstream customer experience.
* Linehaul Oversight: Ensures all outbound vehicles are correctly loaded and dispatched according to the predetermined On-Time Departure schedule (CPTs)
* Inventory Control: Manages and tracks internal package movement and exceptions within the Sub-HUB
Basic Qualifications
- Operational Experience: 5+ years of leadership or supervisory experience in warehouse, hub, or sortation center logistics.
- People & Labor Management: Direct experience creating volume-based shift plans, managing associate scheduling, and providing performance coaching.
- Linehaul & Dispatch Operations: Hands-on experience with inbound receiving, dock operations, package staging, and meeting strict Critical Pull Times (CPTs) / On-Time Departure schedules.
- Safety & Quality Standards: Proven track record of enforcing workplace safety protocols on a dock/sort floor and running quality checks to minimize sorting errors.
- Inventory Control: Proficiency in using package tracking systems, managing internal inventory flow, and resolving operational exceptions.
- Education: High School Diploma or equivalent.
Preferred Qualifications
- Education: Bachelor’s or Master's degree in Supply Chain Management, Logistics, Business Administration, or an operations-related field.
- Logistics Network Knowledge: Direct background in middle-mile sort centers, hub-and-spoke models, or last-mile delivery station (CAMP) operations.
- Process Improvement: Hands-on experience or certifications in Lean, Six Sigma, or continuous process improvement methodologies.
- Data & Systems Proficiency: Strong proficiency with Warehouse Management Systems (WMS), labor planning software, and data analytics tools for volume forecasting.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- 5+ years of leadership or supervisory experience in warehouse, hub, or sortation center logistics
- Experience creating volume-based shift plans, managing associate scheduling, and providing performance coaching
- Hands-on experience with inbound receiving, dock operations, package staging, and meeting Critical Pull Times or on-time departure schedules
- Experience enforcing workplace safety protocols and conducting quality checks to minimize sorting errors
- Proficiency with package tracking systems, internal inventory flow, and operational exception resolution
- High school diploma or equivalent
- Bachelor's or master's degree in supply chain management, logistics, business administration, or a related operations field
- Experience with middle-mile sort centers, hub-and-spoke models, or last-mile delivery station operations
- Experience or certification in Lean, Six Sigma, or continuous process improvement
- Proficiency with WMS, labor planning software, and data analytics tools for volume forecasting
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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