SOQ Specialist Switzerland (m/f/d)

Since over 170 years Pfizer colleagues from all over the world are working together to positively impact health for everyone, everywhere. Apart from marketing over 100 products in the Swiss market, the Pfizer AG commits itself to honor scientific enlightenments with the Pfizer Research Award since 1992 as well as additional awards and partnerships. Right now, we are seeking qualified candidates to fill the position:
SOQ Specialist Switzerland (m/f/d)
Every day, Pfizer's unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always putting the patient first. Whether you are involved in development, maintenance, compliance, or research analysis, your contribution directly impacts patients.
What You Will Achieve:

• Contribute to moderately complex projects by managing your time effectively and planning short-term work activities.
• Engage with stakeholders to address product quality complaints and ensure compliance with GMP/GDP during audits and inspections.
• Oversee the complaint handling process to align with company policies and Good Manufacturing Practices regulations.
• Lead product quality investigations and follow up on actions to resolve compliance issues in the marketplace.
• Serve as a Subject Matter Expert and reviewer for Standard Operating Procedures (SOPs) and analyze inquiry data to identify trends.
• Assist with audit Corrective & Preventive Actions (CAPAs), review documentation related to repackaging and relabeling, compile Key Performance Indicator figures, and facilitate product-focused training sessions.

Here Is What You Need

• High school diploma (or equivalent) with 8+ years of experience or associate's degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience
• Solid understanding of regulatory GDP/GMP compliance issues related to the manufacturing and distribution of medicinal products
• Excellent organizational skills and the ability to juggle multiple priorities
• Strong collaboration, communication, and interpersonal skills to work effectively with local, regional, and global colleagues
• Proficiency in using System Application and Products, and Microsoft Office Suite
• Technical expertise to handle complex quality assurance and control tasks

Bonus Points If You Have

• Relevant pharmaceutical ex perience, particularly in the use of Electronic Quality Management Systems
• Supervisory experience
• Knowledge of complaint processing systems and the ability to suggest modifications to enhance quality
• Experience in facilitating product-focused training sessions
• Ability to analyze and interpret data to identify trends and communicate findings
• Excellent judgment and decision-making skills
• Ability to mentor and review the work of other colleagues
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use
• Excellent German and English language skills

We offer

• Attractive employment packages (compensation, vacation, pension)
• Focus on health and wellbeing: Healthy Pfizer Living, membership by MyClubs, various sport events with the opportunity to participate like Bike to work, Diversity, Equity & Inclusion activities and other company events
• Flexible working hours with Homeoffice-option
• Various career and development opportunities thanks to e.g. Pfizer Learning Academy, Growth Gigs
• Open, collaborative, appreciative company culture
• Opportunities to engage in social projects

Together we represent:
Breakthroughs that change patients' livesTM - At Pfizer we are a patient centric company, guided by our four values: Courage, Excellence, Equity and Joy. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Learn more about Pfizer as an employer via: www.pfizer.ch
Convinced?
We are looking forward to your online application with all complete document (CV and Cover Letter - these as well as additional documents can be added and uploaded at the "Resume/CV" section of the "My Experience" page.) Apply today via www.pfizer.ch .
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Quality Assurance and Control