What You'll Do
- Diagnose and resolve technical issues that affect data deliverables, including GIS mismatches, missing attributes, or structural formatting errors
- Support and implement customer-specific customizations, including data reformatting and schema alignment for integrations into external platforms
- Serve as the internal point of contact for complex, high-touch customer service issues
- Collaborate with GIS analysts, data operations engineers, and product managers to implement fixes and ensure on-time delivery
- Clarify technical requirements with customers when needed, escalating only when necessary
- Build or modify lightweight scripts, QA tools, or documentation to streamline recurring fixes
- Maintain a high bar for quality assurance across all Cyvl data deliverables
- Leverage AI tools to assist in debugging, QA automation, and diagnostics
Qualifications
- 2+ years of experience in a technical support, data QA, GIS, or operations engineering role
- Strong understanding of geospatial data (e.g., shapefiles, GeoJSON, spatial joins, projections)
- Experience troubleshooting technical workflows or datasets under deadline
- Proficient with Python or similar scripting languages for light automation or debugging
- Experience with common Python data science frameworks like Pandas & Geopandas
- Comfortable working cross-functionally and communicating clearly with technical and non-technical teammates
- Detail-oriented, reliable, and calm under pressure
Preferred Qualifications
- Familiarity with GIS tools (QGIS, ArcGIS, PostGIS)
- Prior experience supporting or QA’ing data analytics or geospatial products
- Knowledge of LiDAR, mapping, or remote sensing workflows
- Experience working in startups or high-velocity product environments
- Exposure to customer support tooling (Zendesk, Intercom, etc.)
What We Offer
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Opportunities for career growth in a high-impact, cross-functional role
- A collaborative and fast-paced environment solving critical infrastructure challenges
- Autonomy and ownership from day one
Ideal Cyvl Candidate
- Self-starter with a strong sense of ownership
- Quick thinker and adaptable under pressure
- Technically hands-on and comfortable rolling up their sleeves
- Great communicator who can instill customer confidence
- Energized by being on the front lines of technology deployment
- Obsessed with getting things done
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What We Do
Cyvl is redefining how our nation builds and maintains roads, transforming the future of infrastructure to benefit communities across the country. Our mission is simple yet powerful: accelerate the future of infrastructure, making our communities safer, more resilient, and better connected.
Leveraging cutting-edge technology, we empower municipalities and civil engineering firms to make data-driven decisions, optimize spending, and deliver higher-quality road networks. From advanced sensor systems and predictive analytics to seamless, scalable solutions, Cyvl provides a new level of insight into road conditions, maintenance needs, and strategic planning.
We’re proud to be at the forefront of innovation in the infrastructure space, helping cities and counties build smarter, maintain efficiently, and serve their communities better. Join us on our journey to build a stronger, smarter infrastructure for the future
