Solutions Specialist

Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As a Solutions Specialist, you will have the opportunity to be a part of Engrain's growth and dynamic environment. The candidate for this role should be passionate about technology and possess a knack for uncovering root causes of tier two support issues and crafting elegant solutions. This role will act as a primary interface with Engain's customers to identify solutions for complex problems and deliver exceptional customer experiences. The Solutions Specialist will work collaboratively with all internal teams and assist with the creation of self-serve troubleshooting documentation for all of Engrain's core product offerings. This role will be a part of a small 3-5 person team and report directly to the Senior Manager of Technical Solutions.
What you'll do...

• Effectively articulate, communicate and demonstrate Engrain's technical solution and functional value
• Act as a champion communicator, explaining complex concepts with clarity and empathy to non-technical audience
• Service tier two inbound support requests for all of Engrain's core products as well as website integration issues or best practices
• Closely work with the product team on developing and testing new features and product releases
• Identify common issue patterns and provide solutions to internal teams to counteract any future repeated concerns
• Create customer dashboards during the production phase for Engrain's Asset Intelligence product
• Share your troubleshooting expertise by documenting solutions and best practices in our internal knowledge base for future reference and training purposes
• Utilize your analytical skills and technical expertise to implement effective solutions for a diverse range of issues
• Conduct customer and internal training sessions
• Leverage deep product knowledge to demonstrate solution selling techniques, uncover client challenges, and deliver valuable solutions
• Socialize and train Engrain's API suite to many different audiences
• Use Postman or similar programs to query API endpoints to assist with complex problem solving
• Format and match large sets of data using Excel or Google Sheets

Requirements
What you offer us...

• 2 - 3 years of relevant experience
• A high technical aptitude with hands-on experience in digital technologies
• Ability to translate highly technical information into easily understandable information for users
• Critical thinking and problem-solving skills
• Great interpersonal and communication skills
• Previous software development experience or knowledge is a plus, but not required
• Fundamental understanding of API functionality and usage best practices
• Proficient with Microsoft Excel or Google Sheets

What we offer:

• Pay Range: $65,000 - $70,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental, and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for learning & growth opportunities through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Salary Description
65,000 - 70,000