Search the 9 jobs at Engrain

The AI Content Writer will create and optimize customer support content, audit existing materials, analyze performance metrics, collaborate with teams, and train AI models to enhance customer interactions. This role is key in shaping effective support strategies by maintaining high-quality knowledge bases.

As a Customer Support Specialist, you will ensure user software and hardware is functioning correctly, provide technical support through various communication channels, and assist with customer inquiries. This role involves quality assurance, troubleshooting, and maintaining strong relationships with clients. Weekend availability is required.

As a Senior Full Stack Engineer at Engrain, you will build and maintain features for the SightMap and Asset Intelligence products, collaborate with UX and Product Management, and support junior engineers. You will work in a fast-paced environment and contribute to an agile and DevOps culture.

As a Customer Support Specialist at Engrain, you will provide technical support and ensure the performance of software and hardware for customers. You will address inquiries, troubleshoot issues, manage tasks across departments, and ensure quality assurance for solutions delivered to clients, contributing to customer satisfaction and retention.

As an Account Management Specialist at Engrain, you will ensure customer retention by implementing strategies to reduce churn, supporting the sales team, and providing customer education. You will analyze churn trends and facilitate license transfers while collaborating with various internal teams to improve customer experience and satisfaction.

As a Production Artist, you will produce clean and technically precise designs using Adobe Illustrator, converting raster images to vector formats and ensuring quality across various projects while meeting deadlines.

As a Technical Account Manager, you will collaborate with partners to integrate Engrain's mapping solutions into their systems. This role involves troubleshooting, providing strategic recommendations, and working closely with both internal teams and partner organizations to ensure seamless API and product integration.

As a Solutions Specialist at Engrain, you will provide exceptional support for core products and assist in the creation of troubleshooting documentation. You will communicate technical solutions to customers, identify and provide solutions to common issues, conduct training, and collaborate closely with the product team.

The Implementation Specialist will plan, coordinate, and execute software projects while ensuring exceptional customer service. Responsibilities include managing project timelines, conducting product reviews and client training, addressing customer inquiries, and advising on digital marketing strategies.