Jobs at Engrain

Manage collections for an assigned AR portfolio: pursue past-due balances, resolve billing questions and disputes, maintain accurate records in NetSuite and Salesforce, apply and reconcile payments, and provide regular status reporting to reduce outstanding receivables.

Manage end-to-end onboarding for SightMap customers: collect and validate content, drive project timelines, coordinate internal teams, troubleshoot technical issues, ensure quality assurance, and build strong client relationships to deliver successful product launches.

Plan, coordinate, and implement TouchTour projects: create schedules, route tasks, use generative AI to draft communications, ensure QA, troubleshoot client issues, maintain dashboards, and collaborate with developers on product features.

Execute contract administration and order processing, audit renewals for accuracy, handle inbound chat and calls, triage escalations, and partner with Sales, Customer Success, and Revenue Operations while using AI tools to flag issues and draft responses.