Solutions Operations Manager - LAC

Solutions Operations Manager - LAC

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Job Description:

You will be responsible for the end-to-end order to cash leadership and accountability for HPE Greenlake and A&PS orders for the entire LAC region. You will have a dedicated team of 15 talents while at the same time work in tandem with the Centers in Chennai and Dalian. It is imperative the customer first/last mindset throughout with whom you work with as well as with our end customer and partners. You must embrace a fast-changing environment which is pillar in what we do, while simultaneously looking into simplification, standardization and automation.

What you’ll do:

Role and Responsibilities
• Lead a team of about 15 people working on Presales support, order booking and invoicing activities, adherence to HPE compliance requirements for HPE GreenLake Custom and Advisory & Professional. Services business (incl. Education).
• Ensure a competitive advantage for HPE, relentlessly focused on the customer experience, through an empowered and technology-enabled workforce.

• Support the Sales Team to win deals and drive customer retention through differentiated Operations experience.

• Proactively drive Operational Excellence such as Order booking and Invoicing Turnaround Time improvements.
• Drive continuous improvements (standardization, simplification, automation) to ensure highest service level, free up and re-invest capacity and increase value-add.
• Engage with key stakeholders and collaborate with Solutions Operations Centers as well the various entities we are working with for order booking and invoicing such as Compliance, Finance, HPEFES Delivery etc. 
• Develop and motivate people through people care, knowledge management and up-skill programs.
• Track and improve Business Partner Satisfaction.
• Manage budget and actual costs under WW guidance.
• Lead and contribute to various WW initiatives to improve the E2E experience with HPE GreenLake Cloud offers.

What you need to bring:

Education and Experience Required
• MBA or advanced university degree, Bachelor’s or similar degree required.
• Significantly experienced in leading a team with 10 People+ as a GEO leader with 5+ years of experience.
• Be familiar with services business and/or quote to cash operations processes.
Knowledge and Skills
• Excellent leadership and supervisory skills, including goal-setting, conflict resolution, performance management,
budget planning, problem solving, valuation and employee engagement.

• Excellent communication skills, includes verbal, written and presentation forms; strong influence skills. Mastery in
English and local language as well as other languages as required.
• Proficient English skill both orally and literally
• Business acumen and understanding of risk mitigation approaches and contract language usage
• Advanced understanding of operations function and how to continuously drive operations excellence
• Workforce Planning: Strategic Workforce Planning & Alignment with corporate initiatives such as GreenLake growth
• Implementation of large scale optimization and transformation initiatives
• Demonstrated ability to build, develop and inspire talent. Builds highly effective diverse teams
• Embraces and leads management of change within the organization and with business partners and stakeholders
• Understanding of the company's policies and processes
• Identifies required process and capability changes, ensure efficient deployment and adherence to processes
• Share HPE’s value and understanding multi-national culture
• Be flexible with working time, travel and evening calls are acceptable

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.