The Implementation Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction for their contracted Equifax Workforce Solutions’. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare. This position will also serve as our clients’ champion within Workforce Solutions, ensuring our company is consistently delivering compliance services that are of superior quality.
What You’ll Do:
Manages the technical implementation and quality of data for Equifax Workforce Solutions’ clients
Employs project management principles for an efficient activation of service(s)
Fosters client relationships throughout the project lifecycle, providing strategic direction and guidance to the client on configuration options
Demonstrates the value of service(s) through instructional presentations and proactively recommends enhancements or new services based upon client input
Researches and identifies service/product issues reported through the client or found through Implementation of new file and work with client to create a resolution
Coordinates, tests, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service(s) are maintained and/or enhanced
Holds the overall responsibility for the success of a client’s enablement project while operating in a cohesive, cross-functional team environment
Partners with the Operations, Product Management, Sales, and Technology teams for technical matters from advancement of technical proficiencies to problem resolution of any client issues
What you need to be eligible:
Bachelor's Degree or 4 years of equivalent business experience in an implementations/client-facing role.
B2 English proficiency with excellent verbal and written communication/presentation skills.
1-2 years of prior business or educational experience working with HTML, XML and web-services.
1-2 years of prior business or educational experience with employee self-service or SaaS web-based applications.
1-2 years of prior experience or educational experience in Python, APIs and SQL.
What Could Set You Apart:
File Management & Data Transfer: Strong proficiency in handling diverse file formats and successfully executing complex, highly accurate data transfers.
Project Management & Prioritization: Proven track record of managing competing deadlines, delegating tasks effectively, and delivering projects on time.
Adaptability & Problem-Solving: Quick learner who thrives in fast-paced environments, resolving issues and making decisions with minimal supervision.
Cross-Functional Team Coordination: Skilled at aligning multidisciplinary teams to solve complex operational challenges within designated timeframes.
Technical Communication & Client Strategy: Ability to simplify complex technical concepts and build strong, strategic client relationships throughout the project lifecycle.
Primary Location:
CRI-HerediaFunction:
Function - Fulfillment / OperationsSchedule:
Full timeSkills Required
- Bachelor’s degree or four years of equivalent business experience in an implementation or client-facing role
- B2 English proficiency
- Excellent verbal, written communication, and presentation skills
- 1–2 years of business or educational experience with HTML, XML, and web services
- 1–2 years of business or educational experience with employee self-service or SaaS web-based applications
- 1–2 years of prior or educational experience with Python, APIs, and SQL
- Proficiency in file management and data transfer
- Project management, prioritization, and deadline management experience
- Adaptability, problem-solving, and ability to work with minimal supervision
- Cross-functional team coordination skills
- Ability to communicate technical concepts and build strategic client relationships
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
