Solutions Engineering Manager

Company Description

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world. Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world. Now we’re looking to take Wise Platform’s scale to the next level, which is where you come in as a Solutions Engineering manager.

Solutions Engineering at Wise is a post sales role, focussed on working with our integrating partners to enable them to successfully launch a product based on Wise’s products. The role is multifaceted but it has two main responsibilities — technical delivery of partners and solutioning of complex new integrations. This includes providing technical consulting, designing technical architecture and proposing novel features and how we will build them — solving for our partner’s constraints and working internally to influence the product roadmap.

Wise is expanding the Solutions Engineering function globally and we are looking for a Solutions Engineering Manager to join our APAC team to support both new and existing Wisers to achieve their potential in a fast growing team and organisation. You will work across our partners, your own team, Wise Platform and the wider organisation to maximise your team’s impact.

Job Description

Your Mission:

• You’ll be responsible for the overall health, productivity and quality of your team and their output.
• You’ll provide feedback on your team’s approach, help them make data-driven decisions and learn from their experiences and mistakes.
• You’ll have an overview of what’s happening across the organisation and think about how this impacts partners, in terms of opportunities and risks, using this to input to the strategy of Wise Platform in APAC and beyond.
• You’ll analyse how we work and deliver changes to improve our tooling and processes to streamline technical delivery.
• When needed, you’ll roll your sleeves up to be involved in the project delivery process.

What does success look like in this role? 

• You’ll have found your place in our mission by successfully supporting the team to deliver partner solutions.
• You’ll understand our partners and the impact our product makes to their business and their customers.
• You’ll make contributions to the wider engineering goals of the company.
• You’ll inspire a team environment where ideas are shared and openness is valued.
• You’ll help us scale-up and build an enterprise level experience in terms of the approach and the delivered product that will impact millions of people and businesses via partnerships.

Qualifications

Is that you?

• Have lead a team in a post-sales engineering or technical delivery capacity
• Have a background in software engineering or similar technical role, writing and shipping production quality code, with at least three years experience.
• Have previously worked with external parties to deliver technical projects with REST API integrations.
• Experience building, leading and mentoring driven and a high performing technical delivery team.
• Comfortable working on big challenges and a history of successfully delivering best in class solutions and products.
• Experience building and designing scalable and performing systems within a microservice architecture.
• Expert on all things API, such as RESTful design, OpenAPI, OAuth2, versioning, etc.
• Have a strong product mindset and be able to support others to make the right decisions and compromises.
• Experience on managing client relationships and setting accurate expectations, along with handling escalations.

…but don’t worry we don’t expect you to know everything!

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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