fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve. As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.
Location: Hybrid work schedule in the Rockville, MD, office (Tuesdays and Thursdays)
As our Senior Solutions Engineer, you will help nonprofits envision what’s possible with Salesforce. You will connect their mission to the tech, leading discovery conversations, crafting forward-thinking solutions, and collaborating with internal teams to design proposals and demos that inspire action. This is a strategic, customer-facing role with a blend of consulting, sales engineering, and storytelling.
Responsibilities:
Discovery & Visioning
- Lead thoughtful conversations with nonprofit stakeholders to uncover business challenges, CX pain points, and long-term goals.
- Translate client aspirations into solution hypotheses, showing how Salesforce and fusionSpan can unlock greater impact.
Salesforce-Centered Solution Design
- Craft Salesforce-first solutions across CRM, Marketing Cloud, Data Cloud, and Experience Cloud, with a lens on customer experience and operational excellence.
- Build scalable, future-ready architectures tailored to nonprofit sector needs — from membership to fundraising to program impact.
Demos & Presentations
- Create and deliver compelling, customized product demonstrations that speak to mission, metrics, and user experience.
- Partner with Account Executives, Solution Architects, and delivery teams to align technical vision with real-world application.
Cross-Functional Collaboration
- Act as the connective tissue between Sales, Delivery, Product, and Partners (Salesforce, ISVs, and others) to ensure solution accuracy and client alignment.
- Represent fusionSpan in pre-sales workshops, discovery sessions, and executive briefings.
Scoping & Estimation
- Lead solution scoping, level-of-effort estimates, and phased roadmaps that balance ambition with feasibility.
- Support handoff to delivery with documentation that ensures clarity, continuity, and client confidence.
Qualifications
- Salesforce certifications in Agentforce Specialist, Sales Cloud, Service Cloud, or Marketing Cloud
- Significant experience in a customer-facing role or sales organization
- Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
- Ambitious and self-motivated with a high emotional IQ
- Ability to make decisions guided by policies, procedures and business plan with limited guidance
- Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
- Bachelor's Degree or equivalent work experience
- Previous experience in pre or post-Sales support
What We Offer:
- Health (PPO), dental, and vision plan – 100% covered for employee
- Long/Short-term Disability Insurance – 100% covered for employee
- Life and AD&D Insurance – 100% covered for employee
- 401K with up to 5% matching contribution
- 15 days of paid vacation – increases with tenure
- 10 paid federal holidays
- 12 weeks for parental leave
Top Skills
What We Do
fusionSpan is the leading CRM implementer and Salesforce partner for Non-Profits and Associations. We help clients implement, support, extend, and integrate CRM software. Our extensive catalog of services enables us to offer solutions ranging from system integration to digital marketing, to over 200 association clients.
