Solutions Engineering Lead, Fraud

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Solutions Engineering Lead, Fraud Product

Who You Will Work With:  

The vacant Solutions Engineering Lead, Fraud Product will report to the Leader, Solutions Engineering and will play a crucial role in the success of Interac’s products. As a subject matter expert, they will offer expertise in enabling cross-product use cases and driving greater user volumes.

What You Will Do:

• Bridging product, business development and client relations, the solutions engineering lead articulates the client use-cases, value propositions and solution models to demonstrate the value of Interac products to clients and supports revenue growth.

• Proactively identifying growth opportunities for future sales, delivering product demos and presentations, and documenting business requirements in collaboration with client relationship leads.

• Cross-collaborating with internal stakeholders, addressing client needs and improving client satisfaction.

• Aggregating and sharing client feedback with product squads and advocate for squads to address feedback.

• Leveraging depth of knowledge on product technical specs to support the client team with Requests for Proposal (RFPs).

• Driving the solutioning phase of sales journey by pitching the product and cross-product (payments and verification) use cases to address client requirements.

• Engaging in discovery sessions to explore opportunities and support crafting solution proposals and artifacts.

• Providing detailed pre-sales and post-integration consultation and API integration support as required.

• Collaborating with stakeholders to define, document, implement and improve internal processes.

• Providing technical escalation management including answering questions and resolving ambiguities/issues by maintaining relationships with business, product, technology and partner teams.

• Supporting multiple partner integration projects as a subject matter expert and facilitating continuity for client journey from initial product exploration and pre-sales consultation through delivery and post integration usage.

• Advocating for customers, conveying valuable perspectives to both product and marketing teams supporting product prioritization, enhancements and roadmap.

• Staying informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.

• Supporting proof of concepts (POCs), tech trials and offering feedback.

• Creating documentation and training to educate internal and external stakeholders.

What You Bring:  

• Bachelor’s degree in business, engineering, or related field.

• Previous experience in the Payments industry, specifically fraud products - considered an asset.

• Proficiency in analyzing, writing, and maintaining documentation.

• Proficiency in APIs and technical integration methodologies.

• Excellent presentation and problem-solving skills.

• Hands-on experience as a Solutions Engineer with the ability to provide technical consulting/support.

• Experience multi-tasking while prioritizing and meeting deadlines.

• Experience working in an Agile environment.

• The ability to work well with cross-functional teams, build relationships, and foster a collaborative environment.

• Confidence in your ability to communicate detailed information in an impactful way.

• A demonstrated track record of driving continuous improvement initiatives.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering: 

The hiring range for this position is $120,000 to $145,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 
• Comprehensive employer-paid benefits coverage for peace of mind 
• Market-leading employer-funded RRSP program to invest in your future 
• Flexible hybrid work model for better work-life balance 
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 
• Pregnancy and parental leave top-up to support growing families 
• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.