Be an Early Applicant
Our mission is to simplify IT operations, making IT teams more efficient and users more productive.
The Role
Supports the EMEA Solutions Engineering team through technical demo environment maintenance, configuration verification, documentation, SharePoint knowledge management, process improvement, ticket triage, scheduling, and customer communication preparation. The intern receives mentorship while developing technical, organizational, project management, and stakeholder communication skills in a multilingual SaaS environment.
Summary Generated by Built In
About the Role
Are you looking to kickstart your career in the technical software industry? Join the NinjaOne Solutions Engineering (SE) team for a hands-on learning experience.
This internship is designed to help you develop the skills needed to bridge the gap between technology and business. You will work under the mentorship of the SE Director and collaborate with our Senior Engineers to support the daily operations of our multilingual EMEA team. You will learn how a high-growth SaaS company functions by assisting with process optimization, knowledge management, and technical environment maintenance.
Location - Berlin, Germany
What You’ll be Doing
- Learn how to verify and maintain complex technical demo environments (RMM, Backup, HaloPSA); support the team in identifying configuration errors and ensuring the platform is ready for use
- Work with Senior SEs to document standard configurations, helping to create a consistent technical baseline for the department
- Contribute to the knowledge hub (SharePoint) project by helping to consolidate and organize our technical resources; you will learn how to structure information effectively for a large, distributed team
- Assist in monitoring the SE Process Change Log; you will learn to identify bottlenecks in workflows and collaborate on proposing improvements
- Learn to manage a ticketing queue by acting as the first point of contact for internal requests; you will be trained to categorize issues and route them to the correct Subject Matter Experts
- Develop an understanding of the commercial and economic stakes of different customer segments (Tier 0 vs. Tier 3) by supporting the team with administrative and scheduling tasks
- Integrate into a diverse, multilingual team (EN/FR/DE/IT/ES/NL), learning how to communicate effectively with technical and sales stakeholders
- Help prepare professional technical documentation and templates to support our customer communications
- Other duties as needed
About You
- Enrolled in an Engineering School or Master's program (or similar) looking for an internship
- Strong interest in IT concepts (SaaS, Networks, Security) and want to learn how they are applied in business
- You appreciate structure and want to learn how to manage projects methodically
- Professionally proficient in English (mandatory)
- Basic familiarity with Office365; we will teach you the rest (Salesforce, Ticketing systems, etc.)
- Empathy, patience and a sense of humor - we work hard and have fun doing it!
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Direct mentorship and training from the EMEA SE Leadership
A supportive environment to validate your school's internship criteria (Autonomy, Project Management, Technical Integration)
Opportunity to see the inner workings of a successful global software company
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-CR1
#LI-Onsite
Skills Required
- Currently enrolled in an engineering school, master's program, or similar program and seeking an internship
- Strong interest in IT concepts, including SaaS, networks, and security
- Professional proficiency in English
- Basic familiarity with Microsoft Office 365
- Empathy, patience, and a sense of humor
NinjaOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NinjaOne and has not been reviewed or approved by NinjaOne.
-
Healthcare Strength — Health coverage spans medical, dental, and vision with a notable employer premium contribution, alongside mental-health and wellness programs. This combination indicates robust support for routine and preventive care.
-
Leave & Time Off Breadth — Policies highlight unlimited or flexible PTO alongside paid holidays and sick time, as well as generous parental leave. Flexible scheduling and hybrid/remote options reinforce time-off usability.
-
Fair & Transparent Compensation — Pay is characterized as decent to good overall and competitive for many engineering and senior IC roles. Publicly posted ranges and salary snapshots align to market-typical totals in several functions.
NinjaOne Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs.
Why Work With Us
NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.
Gallery
