Solutions Engineering - Channel

The Solutions Engineering role showcases and adapts Geotab solutions for partners and end-users, by identifying and understanding customer needs and requirements. This position is involved in the development and customization of solutions using Geotab’s open platform to meet unique requirements, support partners and customers to overcome their business challenges. This role works closely with a variety of stakeholders within our sales channels, customer care, product management and other solutions engineering teams. The Solutions Engineering role plays a fundamental role in driving Geotab’s strategies, developing tools and educational content for internal teams and external partners and advancing on-going business objectives. This position helps identify gaps in the product ecosystem, providing alternative solutions and valuable feedback to our product and development teams.

As a Solutions Engineering professional, you are a problem solver, drawn to the stimulating environment created by rapidly evolving technology and the complex challenges faced by our partners and customers. With a growth-driven mindset and a strong eagerness to learn, you will work strategically with customers to develop innovative solutions that improve operational safety, efficiency, and sustainability. You want to make an impact by engaging with customers and partners across key global industries. Whether maximizing fleet productivity, implementing risk management technologies, or driving sustainable operational improvements, this role allows you to influence outcomes through the most effective and meaningful solutions. Striving for excellence, you embrace innovation as the foundation of everything we do. Here, you’ll have the freedom to think creatively, take initiative, and make things happen. We believe in working hard and playing hard, and we’re committed to providing continuous opportunities for you to learn, grow, and be your best.

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.

• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.

• Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.

• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. 

• Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.

• Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.

• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.

• Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.